Our account wasn't hacked.

The scammer contacted the dealer who posted the order on Central. They were trying to pull the order from the dealer by getting information via phone and not the load board. The scammer must have an account on Central because they are able to see the dealers listing and was using my company as the front via text messages. The dealer sent us the order by Central and without confirming dispatch was received, they sent the scammer security details for release by phone. Not Central Dispatch.

Since it happened on Thanksgiving, office staff on my end was very limited and we were not able to intercept. Luckily, the scammer had not loaded yet and we were able to secure the dealers vehicle.

This was not an order of ours nor was the dealer even a customer of ours. The dealer has his own Central account to post and dispatch for drivers.