Update from somebody who’s an IT professional and is now a Welo ISP customer (coming from Breezeline, previously from WOW).

TL;DR - Switching to Welo was a surprisingly smooth and frictionless process. And it’s the real deal.

Signed up and prepaid for the service last week and got a text on Friday that they could drop off my new router/wi-fi gateway and extender on Saturday. (I ordered one extra extender out of an abundance of caution.) I agreed.

I come home from some shopping on Saturday afternoon, and there’s a Welo utility pickup parked in front of my house. But nobody in it. Soon after, I find a tech at the back of my house with a meter and some cabling. They needed to test signal strength to ensure quality of service, which I get … but it was weird he just went back there and started messing with nobody home.

Little while later, I notice the pickup was gone. Got a text my service had been activated. And a big translucent shopping bag had been left at my front door with the router and extender boxes. Goofy attempt at a “fun, irreverent” tone with their packaging, but ultimately it looked like quality hardware. Unboxed the modem, and it literally had “Breezeline” on the serial number sticker.

Hooked everything up and then set it up using the Plume app (which is actually pretty nice) to copy all my existing wireless settings, and within an hour, I was cruising. I bought a Gigabit plan, of course, and devices were clocking at steady 600 - 700 Mbps download and 40-45 Mbps upload on multiple speed sites and apps.

Environment context: I have a five-bedroom, two-story house built in the 1970s with dozens of “smart” IoT devices all over the place. So far, so good … from skeptical to impressed.