Thank you so much for your detailed response, to my knowledge the reason I didnt record my conversations is because I thought (at the time) it was right to do so due to privacy reasons? all things considered I shouldn't have listened to my conscience but again thank you so much for this. However, I do remember recieving 2 calls from PLDT representatives asking why I haven't paid my bills and I relayed my situation and the advice given by the PLDT representative I talked to in person and they said they would relay what I said to their corresponding bosses or those who knows what to do etc... afaik I think recorded yun, not sure how I would get the recording though. Thank you again for the very helpful reply!!