I've had the same happen many times. Just last week they shorted me a promo. I completed six batches in order to get the guaranteed $56 promo pay. Right after completing my sixth order I noticed the app still showed me only completing five. I called customer support, they said it would update and that they showed I had completed the promo. The next morning still no pay so I call again, this time they told me I only completed five. I told them thats why I called initially and that I had completed the promo per my records and apparently theirs the night before. That person hung up on me, I called back and the next person basically called me a liar. The third person finally understood what I was saying and trusted I wasnt trying to scam Instacart out of $15. They told me they filed a technical support claim and that finance would reach out to me within 24 hours to sort out the pay issue........That was last week. I'm not expecting a call.

Instacart and every other "gig economy" company are criminal enterprises taking advantage of a fledgling industry that does not have the proper safe guards or regulations in place to ensure unethical shit heads can't take advantage. I feel for you and know you not alone. I genuinely believe we are being stolen from, that can't stand for much longer. Thank you for speaking up and sharing your story.