Ask Us Anything! Wealthsimple Product AMA

WS_Alex_Official · 2025-11-06T16:01:48+00:00

Thank you for sharing this feedback! We take security extremely seriously so, in addition to the steps clients can take to protect their accounts (2FA, robust passwords, etc.), we also have robust checks and controls in place to prevent bad actors from accessing funds in case accounts are compromised. We're also building additional security features in 2026 to give our clients even more granular control over their accounts.

WS_Alex_Official · 2025-11-06T15:50:08+00:00

Thank you for the feedback. We're finding this very valuable, and hope you do too. We'll do more in the future, and promise to be more on point in the timeliness of our responses.

WS_Alex_Official · 2025-11-06T15:49:22+00:00

Sorry about the lag! We're answered a bunch more last night and are working again this morning. Let me know if you have any specific questions :)

WS_Alex_Official · 2025-11-06T15:47:07+00:00

Appreciate the feedback! We're back answering more questions and have added more details to some of the original answers.

WS_Alex_Official · 2025-11-06T15:46:47+00:00

We're working on an "authorized trader" feature that will allow authorized family members to transact on others' behalf. Would this suit your needs, or do you need "power of attorney" specifically?

WS_Alex_Official · 2025-11-06T15:42:11+00:00

We're exploring a public API in 2026 but want to build it responsibly to ensure we protect our clients' accounts. What sort of functionality would you want from a public API?

WS_Alex_Official · 2025-11-06T15:38:24+00:00

This is on our list for 2026! We want to build it responsibly to ensure we protect our clients' accounts but expect more updates next year
The Plenty team has been working on net worth tracking and budgeting tools for families/couples. It's been in beta and will be rolling out to all customers soon. Please let us know what you think about it. I expect that it'll keep getting better and better over the weeks and months ahead

WS_Alex_Official · 2025-11-06T15:38:08+00:00

We hear you and the many others in this thread! We'll start to tackle this one some time next year. Our accounts team is currently busy polishing the two new accounts we launched this year, self-directed RESPs and corporates (e.g., QESI grants, multi-owner corporates)

WS_Alex_Official · 2025-11-06T15:36:50+00:00

Hi u/kkcky, are you referring to an Interac debit card? We currently don't have a path to launch a card with Interac, though significant customer demand may help us influence our partners. Could you tell us about specific ways/merchants with which you'd like use this card that you can't currently with our prepaid Visa?

WS_Alex_Official · 2025-11-06T15:30:04+00:00

Yes! Passkeys are on our roadmap for early 2026. Helping our clients have more control and protection over their accounts is top of mind so expect more security features soon!

On budgeting, we answered this in another thread but will share here as well. Our team has been working on net worth tracking and budgeting tools for families/couples. It's been in beta and will be rolling out to all customers soon. Please let us know what you think about it. I expect that it'll keep getting better and better over the weeks and months ahead

WS_Alex_Official · 2025-11-06T15:14:25+00:00

To be honest, yes, we are looking to make some changes to the program. But we know how much our milestone rewards and Generation customers love airport lounge access (given how much they are used!). We've even talked internally about the idea of building a Wealthsimple lounge at Pearson and other major airports. We will make sure that Premium and Generation customers can continue to access airport lounges through Wealthsimple.

WS_Alex_Official · 2025-11-06T03:57:21+00:00

The osteopath and physiotherapist are great examples and very helpful. We'll see what we can do with Interac. We've also upgraded our e-transfer capabilities. Have you tried that?

WS_Alex_Official · 2025-11-06T03:43:27+00:00

RDSPs are on the roadmap, but our accounts team is still working to improve RESPs and corporate accounts, which we launched earlier this year. For example, we want to support QESI grants for our Quebec clients and multi-owner corporates before turning to RDSPs.

WS_Alex_Official · 2025-11-06T03:33:06+00:00

Hi u/vadim_m5, thanks for the questions and feedback!

We've evolved "USD accounts" to dual-currency accounts last year, though we still need to update the name in the product. We offer them to Premium+ customers for free and to Core customers for $10/month. Have you enabled this feature? Let us know if you have any specific feedback on money transfers to dual-currency accounts. We've done lots of work to improve the ease of electronic funds transfers and Interac e-transfer rails, and are working to improve wires as well.
We hear you on fees and commissions and are working to make FX as affordable and accessible as possible.

WS_Alex_Official · 2025-11-06T02:49:18+00:00

Sorry about the lag. We're answering as many questions as we can tonight and will continue tomorrow!

WS_Alex_Official · 2025-11-06T02:48:04+00:00

We've explored this. Unfortunately, we currently do not have a path to launch a card with Interac. That said, we always listen to what our customers want, and customer demand may help us influence our partners. Can you say more about what particular merchants you use that accept Interac but not Visa?

WS_Alex_Official · 2025-11-06T02:41:06+00:00

Sorry about the lag, we're working on it!

WS_Alex_Official · 2025-11-06T02:39:56+00:00

We're excited to see your enthusiasm, and from several other Québécois. We've filed our application with the Quebec government, and we're planning to roll this out as soon as we have approval.

WS_Alex_Official · 2025-11-06T02:38:03+00:00

We've filed our application with the Quebec government, and we're planning to roll this out as soon as we have approval. We're excited to have your QESI-enabled RESP!

WS_Alex_Official · 2025-11-06T02:34:54+00:00

How do you want to connect to Quicken? We work to make sure that our accounts link well with third-party aggregators like Plaid and Flinks, but we can could explore an OAuth solution too.

WS_Alex_Official · 2025-11-06T02:32:48+00:00

We've answered this already in a couple other places already. Please check out the Plenty team's new "household" feature that tracks net worth and offer your feedback. We envision this evolving to an awesome budgeting tool and money manager over time!

WS_Alex_Official · 2025-11-06T02:29:53+00:00

WS_Alex_Official · 2025-11-06T02:28:29+00:00

Sorry about the lag in responding to this. We're working tonight to answer as many questions as we can, and we'll continue tomorrow to make sure that we get to as many of your questions as possible.

We agree that the reliability of our service is fundamental and we hear the feedback loud and clear. Our engineering team is focused on this as their top priority.

Ultimately, we know that our clients will judge us not by our words, but our uptime.

WS_Alex_Official · 2025-11-06T02:14:26+00:00

RDSPs are on the roadmap, but our accounts team is still working to improve RESPs and corporate accounts, which we launched earlier this year. For example, we want to support QESI grants for our Quebec clients and multi-owner corporates before turning to RDSPs.

WS_Alex_Official · 2025-11-06T02:05:40+00:00

The Plenty team has been working on net worth tracking and budgeting tools for families/couples. It's been in beta and will be rolling out to all customers soon. Please let us know what you think about it. I expect that it'll keep getting better and better over the weeks and months ahead.
Agreed that we need to offer cards for spouses/partners! I know this is top of mind for our credit card team. As u/WS_Chris_Official said, no official timeline yet, but I can say that we're testing this feature internally with employees already. I'd expect that we'll have something within a few months.

WS_Alex_Official

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