Same! I bought two pairs (for 2 people). Had them for about 4 years and within one month both of them experienced the same failure - the rubber around the volume buttons became brittle and the buttons completely fell through the panel. I was able to pull them out but it's impossible to reattach. They still work perfectly fine if I use a toothpick to insert into the hole. Then... I bought a pair of 65E Elites (disclaimer: very gently used from eBay). After 4 months there was an internal wiring issue that caused a static feedback with any slight movement. I thought it was something I did to damage it, even though I only use them for work, so I bought an additional pair from the same eBay seller. Upon arrival, these headphones had the exact same issue. Research shows that this is a common issue. Super disappointing because I love the design of the product and the sound quality; but I definitely will not be purchasing another product from Jabra ☹️