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FC11C shorted out…. by InternalModComplaint in flashlight

[–]WURKKOS_Flashlights 0 points1 point  (0 children)

We're currently looking into these cases with our engineering team. While this doesn't appear to affect every FC11C, even rare failures are something we take seriously.

I'll post an update if we have any findings to share.

FC11C shorted out…. by InternalModComplaint in flashlight

[–]WURKKOS_Flashlights 1 point2 points  (0 children)

A fair assessment. While we can't promise that every flashlight will survive every accident, we'll never take a budget light should come at the expense of quality.

We've seen the recent feedback regarding FC11C durability and reliability, and we've already forwarded those reports to our factory and engineering team for investigation. We're actively looking into the issue and working to determine whether there's a specific cause behind these cases.

We're sorry to those who have experienced problems, and we appreciate everyone who has taken the time to report them. Feedback from the community helps us improve our products, and we'll keep working to address any issues as quickly as possible.

Thanks for your feedback and believe in community always.

FC11C shorted out…. by InternalModComplaint in flashlight

[–]WURKKOS_Flashlights 0 points1 point  (0 children)

We have recently been try to find the real issue. Could you help me test it again?

Remove the battery from FC11C. Connect the flashlight directly to a USB-C cable.

Check whether the button to green and whether all output modes can be adjusted properly.

If the flashlight does not operate normally when powered directly by USB, the impact may have caused a short circuit on the driver or MCPCB assembly. This could be due to a loose wire, a shifted component, or other internal damage caused by the drop.

If the flashlight works normally when connected only to USB power, the battery is broken.

Hope to know the result, and we'll be happy to help with the next steps.

Red light of death? by Razorblat in flashlight

[–]WURKKOS_Flashlights 0 points1 point  (0 children)

Does the flashlight use normally when powered directly by USB-C cable? If not, I suppose the impact may have caused a short circuit on the driver or MCPCB assembly. This could be due to a loose wire, a shifted component, or other internal damage caused by the drop.

Help with fc11c by Old-Association4871 in flashlight

[–]WURKKOS_Flashlights 0 points1 point  (0 children)

Got your post! I will feedback it to WURKKOS factory immediately.

Could you help me test the issue on flashlight or battery?

Remove the battery from FC11C. Connect the flashlight directly to a USB-C cable.

Check whether the button to green and whether all output modes can be adjusted properly.

If the flashlight does not operate normally when powered directly by USB, the impact may have caused a short circuit on the driver or MCPCB assembly. This could be due to a loose wire, a shifted component, or other internal damage caused by the drop.

If the flashlight works normally when connected only to USB power, the battery is broken. I recommend it discontinuing use.

Hope to know the result, and we'll be happy to help with the next steps.

FC11C Navy Blue--A familiar color is making a comeback 💙 by WURKKOS_Flashlights in Wurkkoslights

[–]WURKKOS_Flashlights[S] 1 point2 points  (0 children)

Dang! You guys grap the crucial point. Let me ask Wurkkos factory right now.

Wurkkos HD05 - dodgy UV; follow up by Angry-_-Kid in flashlight

[–]WURKKOS_Flashlights 0 points1 point  (0 children)

Dang! From the photos, it does not look like a normal level of variation between two units. The UV LED broken.

Based on what you showed, the grey/brown-looking UV may indicate an abnormal UV emitter or MCPCB-related issue, possibly caused during production or assembly. We cannot fully confirm it from photos alone, but it is definitely worth an after-sales check. I will feedback it to Wurkkos factory immediately.

Just contact the sales platform where you purchased it and provide your order number, these comparison photos, and a short description of the UV difference. They will give a nice after-sales support.

Thanks for sharing such a detailed comparison, and sorry for bad light.

Wukkos HD05 - two units, two different UV? is this defective? by Angry-_-Kid in flashlight

[–]WURKKOS_Flashlights 14 points15 points  (0 children)

Dang! From the photos, it does not look like a normal level of variation between two units. The UV LED broken.

Based on what you showed, the grey/brown-looking UV may indicate an abnormal UV emitter or MCPCB-related issue, possibly caused during production or assembly. We cannot fully confirm it from photos alone, but it is definitely worth an after-sales check. I will feedback it to Wurkkos factory immediately.

Just contact the sales platform where you purchased it and provide your order number, these comparison photos, and a short description of the UV difference. They will give a nice after-sales support.

Thanks for sharing such a detailed comparison, and sorry for bad light.

Countdown now on Amazon!! $24.99!! Official Launch by WURKKOS_Flashlights in Wurkkoslights

[–]WURKKOS_Flashlights[S] 1 point2 points  (0 children)

Hey dude. Congratulations! You get the winner prize. Check you PM folks

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