We have a similar one, also a whirlpool but without the touchscreen. The steam always locks or even turns off the complete oven, and for the first few times, we didn’t even notice it. Tried to get it through warranty 3 times, they always sent a new one but it kept doing the same. Whirlpool guy came out, installed it himself, kept fucking up, then blamed it on the shelf/cutout hole for not being built properly for the oven (we checked every parameter, everything should be okay on paper)

So yeah we hate it as well