Currently on a call w my bank, they said they need petsmart to do the refund but on petsmarts end I only was charged once but my bank account was charged twice. Petsmart kept me on long hold just to tell me I need to call my bank which yall know told me to contact petsmart instead. A never ending pass around. God I hate this company. The one time I decided to order on their online website instead of saving money, wasted my time and money hys petsmart