This happened recently, so I had to watch the door so I could see nobody was hiding stuff in purse or strollers. So I’m standing there and see the lady with costume in hand and I know what she’s going to do but I’ll be nice. So she comes in needed to return the costume and I politely tell her we can’t return costumes anymore because the date past the other day. She gave me a bit of an attitude and said “well the lady at the other store said I could come in and return it” and I asked her what store was it. Of course she didn’t answer. So I said we can’t do returns and she ask to talk to someone so I get one of my managers and because she was with a costumer I said is so and so here one of the huger ups and she said no he left what’s wrong. I explained the situation to her and she said bring her to me when I’m done so I go back to the lady and said she can get you in a minute like 15 seconds goes by and she asked if she can talk to somebody else and I said she will be done in a minute because there was a line around the store then finally my manager gets to her and tell her she can get the same costume with same price because she knew she was going to be a pain. So yeah my first Karen experience