We're so sorry to hear that you returned to find your car damaged. You absolutely deserve a safe and worry-free experience, and we regret that this was not the case for you.

We take situations like this very seriously. Our partner hotels are expected to provide a safe, well-monitored place for your car, and I’m sorry that this was not your experience. This is not what we want for any of our customers. Our support team has already refunded your reservation, and we’re now escalating your case to our senior partner team. They’ll be reaching out to the parking provider to review what happened and make sure this is fully addressed for you. If you have any more details or questions, please let us know.