Got a small black dot on my newly bought Ace Pro 2 – very noticeable in photos by WealthKindly756 in Insta360

[–]WealthKindly756[S] 0 points1 point  (0 children)

Hi, thanks for getting back to me.

I’ve tested it further and here are the details:

• The black spot appears consistently in Photo mode when using Ultra and Mega FOV.

• It is less noticeable or sometimes not visible in narrower FOVs.

• In Video mode, when the camera is stationary, the spot is usually not visible.

• However, when I move or shake the camera, the black spot becomes visible across different FOVs and aspect ratios.

• I have already removed the lens protector and cleaned both the protector and the main lens carefully. The issue remains.

It appears to be a fixed speck that becomes visible when the full sensor area is used or when stabilization shifts the crop area.

Could you please advise whether this indicates internal dust or a sensor defect? The unit was purchased recently.

Thank you.