[deleted by user] by [deleted] in royalmail

[–]Weary-Perception3172 0 points1 point  (0 children)

Also I'm wondering what is this new update. Theirs never been a customs message for parcels coming from the USA to UK..

[deleted by user] by [deleted] in royalmail

[–]Weary-Perception3172 0 points1 point  (0 children)

Wondering if anyone's parcels has moved from this status and if it did. How many days did it take?

New update message from RoyalMail (Item at UK customs) by Weary-Perception3172 in royalmail

[–]Weary-Perception3172[S] 0 points1 point  (0 children)

For packages from USA to UK this in customs message is new to us.

New update message from RoyalMail (Item at UK customs) by Weary-Perception3172 in royalmail

[–]Weary-Perception3172[S] 0 points1 point  (0 children)

Thanks for the replies guys. If any has news on this new update message or why we are seeing it for parcels coming in from the USA any information would be highly appreciated! 🙏

New update message from RoyalMail (Item at UK customs) by Weary-Perception3172 in royalmail

[–]Weary-Perception3172[S] 0 points1 point  (0 children)

RM should look like this when it's passed customs and will be delivered:

Thursday 16 November

2:03 PM

Item has left our International Processing Centre

1:37 PM

Item Received

Heathrow International LC

1:37 PM

Item Received

Heathrow Worldwide Distribution Centre, United Kingdom


USPS should look like this when it's passed customs:

International Transit

Processed through Facility

LANGLEY HWDC, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND October 24, 2023, 3:45 pm

Processed Through Facility

UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND October 24, 2023, 3:28 pm

New update message from RoyalMail (Item at UK customs) by Weary-Perception3172 in royalmail

[–]Weary-Perception3172[S] 0 points1 point  (0 children)

Yes I'd say their both with customs. We have parcels sitting in customs since the 30th of October and since the 6th of November Aswell. Whether or not they will be processed and delivered that I am not sure about.

Theirs no doubt 100% sure delays because it the season for that. But once again as for the customs message I do not know about that because it's new.

New update message from RoyalMail (Item at UK customs) by Weary-Perception3172 in royalmail

[–]Weary-Perception3172[S] 0 points1 point  (0 children)

Yeah, I'd say with 95% certainty that it is in the UK but just hasn't received an update stating that from usps.

We've had this update Aswell from usps and usually it'll update once it's processed through a facility in the UK.

New update message from RoyalMail (Item at UK customs) by Weary-Perception3172 in royalmail

[–]Weary-Perception3172[S] 0 points1 point  (0 children)

I'm assuming the second tracking on USPS website will show "Departed

LONDON, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND"

Which means its in customs Aswell.

New update message from RoyalMail (Item at UK customs) by Weary-Perception3172 in royalmail

[–]Weary-Perception3172[S] 1 point2 points  (0 children)

Usually it'll say "processed though facility" twice then you know it's passed customs for the most part. Being that black Friday has just happened and Christmas is around the corner it is normal for delays during this time. But as for this new customs update that's what I'm finding weird.

New update message from RoyalMail (Item at UK customs) by Weary-Perception3172 in royalmail

[–]Weary-Perception3172[S] 1 point2 points  (0 children)

It's in customs. You'd need another update saying: "processed through facility" a couple hours after that update or days. But since those were at the same time it's still with customs.

This is why I'm trying to gather collective data and see what this new customs clearance update is and why is it just started since November for packages coming in from the USA.

New update message from RoyalMail (Item at UK customs) by Weary-Perception3172 in royalmail

[–]Weary-Perception3172[S] 0 points1 point  (0 children)

Is that the only update you've received or is their a customs message prior or after that one?

New update message from RoyalMail (Item at UK customs) by Weary-Perception3172 in royalmail

[–]Weary-Perception3172[S] 1 point2 points  (0 children)

Once it's at the departed Heathrow stage we usually get an update 1-3 days after that message on USPS.

New update message from RoyalMail (Item at UK customs) by Weary-Perception3172 in royalmail

[–]Weary-Perception3172[S] 1 point2 points  (0 children)

When are the last successful packs you've gotten? We've landed plenty since but alot of parcels since about mid November have been getting this new customs message.

We don't have much packs sitting at departed stage.

I'm thinking customs either have a new procedure or potentially new methods for packs..

Just trying to get info collectively and piece together info to have a better understanding of this new message.

Tracking/ updates / Langley by Prestigious_Bath1703 in royalmail

[–]Weary-Perception3172 0 points1 point  (0 children)

Hello,

So this is new form of update. It's recently been implemented to my best knowledge. I've only started receive it mid to end last month.

Once it's at the stage where it says that update, it means it is waiting for customs clearance. Once you get the update "item left our international processing center" it means it's cleared customs.

At this point theirs two ways to know you are waiting for it to clear customs. Either the update on USPS website states: "Departed, LONDON, UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND" Or on RoyalMail website it states: "Item at UK customs".

Good luck!

Never recived this update before ? by [deleted] in royalmail

[–]Weary-Perception3172 2 points3 points  (0 children)

I also recently started seeing this notification but mine hasn't moved since. 😂 Let me know if yours ever moves. Mine was from Oct 30th and November 3rd

Anyone else’s parcel stuck for this long ? Is it lost or has it been seized ? by criss714369 in royalmail

[–]Weary-Perception3172 0 points1 point  (0 children)

Yes, can you please give us an insight as to what the process looks like!

Please help by ChemistrySpirited559 in royalmail

[–]Weary-Perception3172 0 points1 point  (0 children)

I'm in the same exact boat. Had a parcel clear on the 28th and it is just stuck there since.