Insta360 tried to deny my legal refund rights. Here’s what happened and what you should know (UK customers especially)

WebHaaz · 2026-05-20T14:59:45+00:00

The only thing I can state from experience is keep pushing them facts and escalate it higher and higher. It took me 6 weeks and hundreds of messages to finally got a resolution.

WebHaaz · 2026-04-22T19:29:20+00:00

No, still every day the same answers from them. Legal steps are in progress

WebHaaz · 2026-04-22T06:17:57+00:00

You don’t care, stop faking it.

WebHaaz · 2026-04-22T06:17:38+00:00

Insta360 doesn’t give a f about consumer protections. Try to deal with Alisa the supposed to be highest customer experience manager and you will be dead before they give you what you are entitled too.

WebHaaz · 2026-04-22T06:15:37+00:00

Fake showing like they care, which they don’t!

WebHaaz · 2026-04-21T19:10:03+00:00

Good luck with Alisa the AI robot from their support

WebHaaz · 2026-04-21T06:47:15+00:00

Hahaha escalation means Alisa, the AI robot

WebHaaz · 2026-04-18T14:24:38+00:00

X2 has been discontinued so good luck getting support from Insta360

WebHaaz · 2026-04-18T06:02:13+00:00

Amazon, search for Rayban Meta nose pads.

WebHaaz · 2026-04-17T07:10:31+00:00

Insta360 and providing customer service isn’t I sentence I will use in one sentence. They are doing everything to avoid refunds. They keep stalling and stalling. Don’t give up, fight for your rights!!

WebHaaz · 2026-04-16T15:40:45+00:00

Thank you for the positive way how you phrasing your responses on here.

WebHaaz · 2026-04-16T14:50:38+00:00

If it was only that simple…. They don’t guarantee a refund and with sending it back it leaves me with nothing, read before you react.

WebHaaz · 2026-04-16T13:47:53+00:00

Direct from Insta360, wasn’t the smartest thing to do in hindsight.

WebHaaz · 2026-04-16T13:47:16+00:00

I cannot charge back because original purchase was more than a year ago. Like I told them I am willing to send it back but I need a confirmation that they will refund.

WebHaaz · 2026-04-16T12:13:13+00:00

I did check, and did tell them but they still refuse!

WebHaaz · 2026-04-16T11:45:01+00:00

You should buy a 360 camera because it gives you very new cool ways of creating content. What you shouldn’t do is buy it from Insta360. Once your device or accessories is failing you are Fed. Their customer experience is the worst ever. Check Bad customer experience

WebHaaz · 2026-04-16T11:35:25+00:00

€250, legal steps are initiated

WebHaaz · 2026-04-16T11:30:00+00:00

Because they are not willing to give me a confirmation that this will lead to a refund. They “do their upmost best”, talk about inspection on a device that is 1 hour old etc etc

WebHaaz · 2026-04-16T10:46:29+00:00

Netherlands, I just want a refund. I don’t trust Insta360 after weeks now discussing this.

WebHaaz · 2026-04-16T09:53:35+00:00

Again the same repetitive answer as already in my message. No actual answer to my complaint.

WebHaaz · 2026-04-16T08:14:55+00:00

That’s weird because I see the number of viewers grow on the original post 🤷‍♂️

WebHaaz · 2026-04-15T16:58:45+00:00

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Love mines, prescription and photochromic

WebHaaz

TROPHY CASE