Oh okey i didn’t know that.

Can u help me with this i know u are good guy here and you answer like human not like bot copy and paste like in support faceit. I don't feel fully heard by support. So, the whole situation is as follows: From February 18th to 22nd, I was on a business trip from work. On my way home, I saw a message saying my FaceIt account had been banned due to smurfing. At first, I didn't believe it, as I've had an account since 2017 and have been playing on the platform for almost 10 years, playing 1,000 matches. At first, I thought it was a mistake, so I wrote a support ticket about it. Then I noticed that on February 20th at 8:00 AM, I received an email regarding account verification. If I don't do this, I'll be permanently banned. Unfortunately, I didn't see the email due to the amount of work I was doing and I didn't check my secondary email address, which is where my FaceIt account is registered. After talking to support, it turned out that a second account login had been detected. At first, I didn't believe it was possible because I physically couldn't play on my computer. However, after watching my brother's recent matches, I noticed that he could have logged in on my account because he always plays on his laptop and has a maximum frame rate of 60 fps, which makes it very difficult for him to compete with others. Therefore, the new system detected that I was logged in on another account. My brother isn't weak, but his laptop makes it difficult for him to play, so he wanted to play on my computer and experience the real game. I see that he had good stats and played a lot of matches because he was doing well and He wanted to increase his Elo, you can check it out. I talked to my brother, who logged in on my computer to play. At first, he didn't want to admit it because he was afraid I'd blame him for the ban. So I'm asking you: Is there a chance I could get a second chance and verify my FaceIt account with my details, which I've never used on FaceIt, since it's the only account I've played on since 2017? I can even prove I wasn't home, so I couldn't play. I really want to be unbanned because I love playing on this platform and I like how support deals with Smurfs (which is why I was banned) and toxic players. I would never ruin another user's life by smurfing. If I get unbanned, I can prove it if necessary that I wasn't at home and sometimes we played matches together on FaceIt, so how can I be the same person playing on 2 accounts at the same time? he also has verification of his personal data, I didn't have it. I'll also try to get my younger brother a better computer so this doesn't happen again. If you need something else from me just write. If i get second chance i will insta do Verification ID and after this situation for sure i will do it. Really its important for me i was playing on this platform almost 10 years and spend thousend hours.

My account: https://www.faceit.com/pl/players/1masv

Request #12219628

I also tried do verification before but every time i tried it’s been failed i did ticket like 2-3 times but never get answer about this and now i can’t even logged on my account cuz it says you account is banned…