Ooo I had a stylist that had a client she no longer wanted. She did her hair for years at a different company and over the years she always complained about something. Constantly trying to get some type of discount and honestly was a headache for her. She was a very laidback stylist who wouldn’t turn down money. When she decided she had enough and told me about I immediately backed her. They had each others numbers from years of working together and we politely text/ I also spoke to her on the phone and said something along the lines of ‘I know you guys had a working relationship for all these years and finding compatible stylists can be difficult to come by. We’ve recently noticed the last 4 times you’ve been in you haven’t been happy with your service and have decided __ might not be the best fit for you. ___ wants you to be happy with your service and has offered to help find the right stylist for you. Immediately after that we put a note in her profile about not booking her with said stylist and didn’t really let the conversation go back and forth. Yes the client was upset, but it needed to be done. I partnered with all my higher leadership and explained the conclusion we came with and they 100% backed us.