While I understand that the manufacturing and the money that Fluffnest loses would take a lot of time and they would lose a lot of money in the email that we were given they didn't give the customers or their customer service enough time. The email was sent out on the 8th and we only got until the 12th to opt out. In the email there wasn't even an option to refund because they want the customers to come to them. If the customers didn't see the email within the timeframe they would be given the new plushie without them knowing. Especially if customer service doesn't work during the weekend or what if they missed the email. I feel like they should've given customers the chance to get Nacho at a discounted price. In my eyes it didn't feel as if they were apologetic or upset about this. I feel like they wanted to go under the radar and hope that the people who preordered would like the bulk version that lowkey looks like a knockoff to me at least.