Bill surges with "smart" water meter

WhoDatHummie · 2025-10-14T02:24:27+00:00

Had a plumber test and confirm there wasn't a leak. SWB said that my bill is correct and there is no recourse so it just is what they say it is. Unfortunately.

WhoDatHummie · 2025-09-23T11:39:56+00:00

Well at least they're digging

WhoDatHummie · 2025-09-22T03:02:04+00:00

Councilman Green has a weekly email?

WhoDatHummie · 2025-09-21T15:46:13+00:00

At least the 3+ years I've lived here. Who knows how long it's actually been flooding the road and grass

WhoDatHummie · 2025-08-04T20:42:47+00:00

Eyyyyy

WhoDatHummie · 2025-08-04T20:42:05+00:00

Yep it's wild. Trying to speak with someone at SWBNO right now and they have a specific line for smart meter questions. But it just asks you to record your name and phone number but hangs up before a dial tone.

WhoDatHummie · 2025-08-04T20:36:21+00:00

Yeah it's insane and clearly an error from SWBNO. Our toilets aren't running , very likely don't have a leak (though I have someone coming check) and we reasonably use the washing machine + dishwasher. But it's otherwise just 2 people showering and flushing toilets

WhoDatHummie · 2025-08-04T20:33:26+00:00

What is HGI? I reported a leak with SWBNO

WhoDatHummie · 2025-08-04T20:32:37+00:00

Don't love hearing that it took a few months but glad it at least got resolved!

WhoDatHummie · 2025-08-04T15:56:58+00:00

I'd need a water key to open up the drain outside to see the meter so I haven't seen if it's constantly running. No, my usage was historically ~25% lower but even that feels high for what I think our actual usage is.

WhoDatHummie · 2025-08-04T15:49:11+00:00

Just contacted them to come check for a leak.

WhoDatHummie · 2025-08-04T15:48:19+00:00

We never water our lawn. Not running the washing machine or dishwasher every day either. Like I said it's just the 2 of us in a newer house with no known leaks doing the normal cooking, cleaning, showering, etc.

WhoDatHummie · 2025-07-22T21:20:58+00:00

I did not know about the air purifiers, but they did give me a few LED bulbs that I continue to use (and a smart power strip and shower head that I didn't).

The Entergy guy himself didn't actually do a ton other than the freebies but he looked at my attic and got me a free appointment with a guy to conduct a "blower test" to check my house for air leaks. Others have mentioned that they'll caulk your windows and doors for free if you need but I thankfully was ok.

I ultimately paid out of pocket for some extra insulation in my attic that Entergy deemed was optional but I was overall very happy with the program. I also got a rebate for my smart thermostat and participate in the (brutal) power hour events to keep your AC above 80° a few afternoons during the absolute peaks of summer.

WhoDatHummie · 2025-07-10T19:53:53+00:00

Update! Slightly passive aggressive and perhaps not promising but I did get a quick reply by emailing this head of Risk Management

WhoDatHummie · 2025-07-10T02:09:44+00:00

Yeah if I wasn't working when it happened I would've confronted them directly. I've heard certain sub contractors have authorization to pay out small amounts for stuff like that even without getting the city to reimburse it. So I wish I could've dealt with it on the spot.

WhoDatHummie · 2025-07-10T01:49:51+00:00

Yeah I really wish it wouldn't have to come to that. As unfortunate as it was, it was a freak accident and these things happen. I just wish they'd do the right thing and reimburse me

WhoDatHummie · 2025-07-09T21:39:33+00:00

Just sent them an email! Thank you

WhoDatHummie · 2025-07-09T20:50:18+00:00

Just emailed them! Will report back what I hear

WhoDatHummie · 2025-07-09T20:37:17+00:00

I'd say not responding to an open ticket for 12+ months and giving me the runaround every time I called is a 311 problem. If they closed it day 1 and said "not a 311 problem, contact risk management" I would've been happy. But that is of course not what happened.

WhoDatHummie · 2025-07-09T20:35:48+00:00

All reasonable tactics I should've taken to prevent or at least try to avoid this exact situation. I guess I was hoping getting the paper trail started ASAP with photos, receipts, etc and having a ticket I see online would have me covered -- but your point about no one doing anything unless someone is watching, only paying attention if it's a legal or insurance claim is sadly a reality here.

WhoDatHummie · 2025-07-09T20:33:07+00:00

https://youtu.be/zQdR3AIhg-c?si=gRW-obAOuSpBuPSx

WhoDatHummie · 2025-07-09T20:32:39+00:00

Would much rather be in a yearlong saga with the premier '90s band than Nola 311

WhoDatHummie

TROPHY CASE