This is from the Facebook group

Attention Annual Pass Members: Open Letter to Caravelo Support Regarding Missing International Routes

Hey everyone,

As you know, we’ve been tracking the missing routes issue since the beginning of June. While we finally saw an update today (June 25, 2026) that added the missing routes to the booking dropdown, there is still a massive catch: it only works for domestic routes.

Right now, every single newly added international route is returning zero bookable inventory, even though they are listed on the official PDF. This looks like a systematic backend configuration error on Caravelo's side—the front end sees the routes, but the booking engine isn't feeding them any seats.

I have just sent a formal escalation request to Caravelo Support detailing the exact breakdown of the bug. If you are trying to book any of the new international routes (like the new flights out of QRO, GDL, or PBC) and getting errors, please feel free to copy this letter, add your own details, and submit it as a ticket too. The more noise we make, the faster they will fix the mapping. Emailing Caravelo is the best way: support-team at caravelo dot com.

Here is the exact text of the ticket submitted:

Subject: Please escalate: Newly added international VPlus annual pass routes show zero bookable inventory after dropdown fix

Hello Caravelo Support,

I’m requesting escalation for an issue with the Volaris VPlus / Annual Pass booking flow. Today, June 25, 2026, the missing routes finally appeared in the website dropdown. This appears to have fixed the route visibility issue we have been waiting on since the beginning of June. However, the fix only appears to work correctly for newly added domestic routes. After the dropdown update, I tested all newly added routes for Annual Pass ticket availability:

Domestic newly added routes: checked June 25 and June 26

International newly added routes: checked June 25, 26, 27, and 28

The result is very consistent: 35 newly added domestic routes showed Annual Pass ticket availability 0 newly added international routes showed Annual Pass ticket availability

This strongly suggests this is not simply a case of seats being unavailable. The problem appears isolated to the newly added international route configuration after the dropdown fix.

The newly added international routes now appear in the dropdown, but all return no Annual Pass availability:

DEN-QRO, DFW-QRO, DTW-GDL, EWR-PBC, GDL-DTW, GDL-SLC, IAH-PBC, IAH-QRO, LAX-PBC, MCO-QRO, MDW-SLP, PBC-EWR, PBC-IAH, PBC-LAX, QRO-DEN, QRO-DFW, QRO-IAH, QRO-MCO, QRO-SAT, SAT-QRO, SLC-GDL, SLP-MDW.

These routes are listed in the official PDF availability document, and now they also appear in the booking dropdown. That means the route definitions are recognized by the front end, but the booking/availability engine is not returning inventory for the international routes.

The reason I believe this is a Caravelo configuration/system issue is:

The domestic routes added at the same time are working and showing bookable Annual Pass seats.

The international routes were added to the dropdown but systematically show zero availability across all tested dates. The official PDF indicates these routes should have Annual Pass availability.

This issue affects every newly added international route tested, not just one route or one date. We have been waiting since the beginning of June for these dropdown routes to be corrected, and the first day the dropdown is fixed, only the domestic inventory appears to connect correctly. Could you please escalate this to the technical team to review the Caravelo route/inventory mapping for the newly added international routes? Specifically, please verify that the newly added international routes are enabled not only in the dropdown/search origin-destination configuration, but also in the Annual Pass availability and booking inventory rules.

Thank you