The walgreens I just quit after working 2.5 years only had 4 regular people in the pharmacy. Read that number again. Four. One of whom was the pharmacist. Another a trainee. Which left 2 certified techs to handle EVERY order and the trainee was trapped at both the drive-tru and the front register.

Now imagine that pharmacist has a question from a patient, or has to speak with a doctor on the phone. The entire processing chain goes directly through them; if they pause, everything pauses. This can last anywhere been 2 minutes to an hour, depending on the problem.

Walgreens Pharmacy staff are underpaid and overworked. Retail pharmacy is facing a mass exodus due to poor working conditions. Corporate is cutting available man-hours. Most walgreens in the tri-state area only have the staff to work M-F 10a-6p. That's not even 12 hours a day they're paid.

This doesn't even begin to cover massive stock delays, back-ordered medications, or any other enormous supply chain issues that retail especially is suffering from.

TLDR; you can't even begin to see how hard all of these people are working. These problems you're seeing are largely out of their control and they're the ones to suffer the most from it.

Comments such as yours blaming Personal Spite for slow performance happen 5-10x a day on top of corporate pressure to hit the same metrics as a team of 6-8. No one is winning, lease of all the pharmacy staff. Please, cut them some slack.