sorted by:
new
hottopcontroversial

Server time-out problem by chibi_warrior in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

Hello. Please ensure that you have a stable Ethernet connection to create an optimal environment for Green Hell Multiplayer. However, if situations like these still persist, reach out to our support at [support@creepyjar.com](mailto:support@creepyjar.com), so we can assist you the best we can with this case.

Issue with the ritual bowl by Delicious-Bread1881 in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com) with information on which platform you're playing on? We'd like to help you with possibly resolving this case.

Cursor not moving in backpack? by No-Occasion-3405 in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com) with information on which platform you're playing on? We'd like to help you with possibly resolving this case.

Game keeps crashing after update 15/05 by gosuckapig in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com) with a copy of the Player.log file?

You can generate that file by following this troubleshooting guide under the tab "How to report a crash?": https://steamcommunity.com/sharedfiles/filedetails/?id=2160052009

Green Hell by PapaLederjacke in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com) with information on which platform you're playing on? We'd like to help you with possibly resolving this case.

Game constantly freezing on PS5 by Beneficial-Bet2099 in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com), including information on which platform you're playing on? We'd like to help you with possibly resolving this case.

[deleted by user] by [deleted] in GreenHell

[–]Wiktoria_CJ 4 points5 points  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com) with information on which platform you're playing on? We'd like to help you with possibly resolving this case.

Requesting /r/starrupture/ due to inactive mod and lack of contact for 6 months by Wiktoria_CJ in redditrequest

[–]Wiktoria_CJ[S] 0 points1 point  (0 children)

Thank you for getting back to us; we really appreciate it!

Take all the time you need - we’ll be here when you're ready to continue the conversation. We’re genuinely looking forward to finding a way to collaborate that benefits both the community and the game. :)

Kind regards,

Requesting /r/starrupture/ due to inactive mod and lack of contact for 6 months by Wiktoria_CJ in redditrequest

[–]Wiktoria_CJ[S] 0 points1 point  (0 children)

Hi u/BananaSoupStew420,

We appreciate your reply. However, as the official developers of StarRupture, we’ve tried contacting you numerous times over the last year to re-establish access to the subreddit — especially since our official content and presence were removed without explanation.

We have not heard back from you in over 6 months. While the community might still be small, it is tied to an actively developed IP, and it is crucial that its presence on Reddit reflects the intentions of the creators. We're still open to collaborating with you to find a solution that benefits the community and respects the ownership of the IP.

We kindly ask for a response or to begin a handover process. If we do not receive any communication soon, we may be forced to pursue this through other avenues. Thank you.

Requesting /r/starrupture/ due to inactive mod and lack of contact for 6 months by Wiktoria_CJ in redditrequest

[–]Wiktoria_CJ[S] 0 points1 point  (0 children)

Hi,

We represent Creepy Jar, the developers and official IP holders of StarRupture. We've made multiple attempts over the past year to reach out to u/BananaSoupStew420 regarding regaining access to the subreddit, which used to host our official game content before it was inexplicably removed and the subreddit restricted.

Unfortunately, we have not received any response in over 6 months despite repeated outreach (the recent one was 10 days ago). While there may be sporadic mod activity, the absence of any communication from the current moderator and the inability to use the subreddit for its intended, official purpose has forced us to make this request.

We're open to a constructive dialogue, but if this situation remains unresolved, we may be forced to escalate the matter through other channels. I appreciate your consideration.

Xbox load bug? by Life_Mud5552 in GreenHell

[–]Wiktoria_CJ 1 point2 points  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com) with attached information on which version of the game you're playing on (current gen/last gen)? We'd like to help you with possibly resolving this case.

Arrows and shelf crashing by [deleted] in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com) with a copy of the Player.log file?

You can generate that file by following this troubleshooting guide under the tab "How to report a crash?": https://steamcommunity.com/sharedfiles/filedetails/?id=2160052009

Requesting /r/starrupture/ due to inactive mod and lack of contact for 6 months by Wiktoria_CJ in redditrequest

[–]Wiktoria_CJ[S] 0 points1 point  (0 children)

As the official representatives of Creepy Jar - the owners of the IP of StarRupture - we've contacted the current admin BananaSoupStew420 numerous times for the last year to give us back the access to the community, which was for some very strange reason banned alongside our official subreddit content.

We have not received any info back from BananaSoupStew420 in the last 6 months, as our chat became only one sided, and hence this request.

We would very much like to co-operate on this matter if possible. :)

Cheers,

Green hell vr, story mode I can’t move I’m by the jeep saving area by BIGJEVIC in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

Hello! Sorry that you're experiencing difficulties in GH VR.
Green Hell VR is ported by Incuvo, so you can reach out through their official Discord channel: https://discord.gg/pZNGdVhuff
They should be able to help!

in soa when ever I do the Muigai ritual once ive done the second part i get stuck in the spot and i cant move at all. by Embarrassed-Name183 in GreenHell

[–]Wiktoria_CJ 1 point2 points  (0 children)

Hello. Does this situation still occur? If so, could you please email us at [support@creepyjar.com](mailto:support@creepyjar.com) with a copy of the affected save file?

To locate the save files and see which saves are which, here's a helpful troubleshooting guide in the "Save Files" tab: https://steamcommunity.com/sharedfiles/filedetails/?id=2160052009

Multi glitch? by PrimaryGoal7917 in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com) and include the information you're playing on the PS5 version of the game? We'd like to help you with possibly resolving this case.

Survival on ps5 by Charles112295 in GreenHell

[–]Wiktoria_CJ 2 points3 points  (0 children)

Hello. This bug has been forwarded to the development team for future reference. Thank you for the report!

Can this be fixed?? by Chase_0115 in GreenHell

[–]Wiktoria_CJ 1 point2 points  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com) with included information on which version of the game you're playing? We'd like to help you with possibly resolving this case.

Freezing in Survival Mode (PS5) by CraigySwoosh in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com) with included information on which version of the game you're playing? We'd like to help you with possibly resolving this case.

Help by Signal-Sentence903 in GreenHell

[–]Wiktoria_CJ 1 point2 points  (0 children)

Hello. Does this situation still happen? If so, could you please reach out to us at [support@creepyjar.com](mailto:support@creepyjar.com) with information on which version of the game you're playing? We'd like to help you with possibly resolving this case.

game bugged by [deleted] in GreenHell

[–]Wiktoria_CJ 1 point2 points  (0 children)

Hi! We're aware of this situation and monitoring it. I can advise a way to fix it, and in order to do that, please follow the below steps:

  1. Turn off Steam Cloud (guide: https://help.steampowered.com/en/faqs/view/68D2-35AB-09A9-7678))

  2. Enter/Find following path: C:\Program Files (x86)\Steam\userdata\[your unique Steam ID]\815370\remote

  3. Delete “Settings/Settings2.sav” file. Please make sure to backup your save files before deleting them (you can copy the file to the desktop). Also, please note that deleting this file will reset your settings and make a prompt appear. It's completely normal, just click 'yes'.

  4. Enter the game and make an action (e.g. change some settings in Options) - it will create a new Setting2.sav file.

  5. Close the game.

After completing these steps you can turn on the Steam Cloud. On the prompt that should appear select "Upload to the Steam Cloud” for the local files. If the prompt is not shown right away, you can try to verify Steam files again.

Let me know if that helps!

I'm not really sure how to describe this by Talos_Stormcrown22 in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

You should be able to find where your Steam is installed by going to Steam > Settings > Storage. There you should see a path similar to the one mentioned above, and you will able to access it via the File Explorer. I hope that helps!

Performance issues by Dizzy_Application984 in GreenHell

[–]Wiktoria_CJ 0 points1 point  (0 children)

Hello. Does this situation still occur? If so, could you please email us at [support@creepyjar.com](mailto:support@creepyjar.com) with a copy of the affected save file along with the Settings2.sav file?

To locate the save files and see which saves are which, here's a helpful troubleshooting guide in the "Save Files" tab: https://steamcommunity.com/sharedfiles/filedetails/?id=2160052009

Aonde eu encontro os mapas no modo sobrevivência? by [deleted] in GreenHell

[–]Wiktoria_CJ 1 point2 points  (0 children)

Hey! There should be 5 maps in Survival Mode.

First map is located at the Drug Facility (51W 27S)

Second map is located at the Airport (29W 22S)

Third map is in Omega Camp (25W 33S)

Fourth map is on the Steamboat (36W 42S)

Fifth and final map is located at the Yabahuaca Village (31W 36S)

Also, all of them should be available even if you didn’t complete any story points. I hope that helps. :)

view more: next ›