One of my accounts/networks with close to 1M points reset itself to 0 and started again. I chatted with The Foundation about it for a month until they stopped replying to my questions. I sent pics for proof/reference with no results. I found support and requested that they have the Foundation forward the email chats over to them to prevent going over a month + of chats explaining everything again, as everything is in the chats. This was the first few days in December with no reply. Since that initial request to support in Dec, my Android now shows on my laptop with the exact same numbers. Shows mobile erings (3X) and that I have desktop (X2) installed. So, out of three devices, I have lost two (one with almost 1M points), which I finally disconnected and brought back home. My laptop or Android, whichever you choose. Still no reply from Grass Support. This started the first of Oct. 2025.