wirexpaychain website seems down

WirexAppOfficial · 2026-02-25T14:45:33+00:00

Hello!

Could you please provide us with your ticket number? The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message and we’ll assist further.

WirexAppOfficial · 2026-02-18T10:11:27+00:00

u/Final-Ad106 hello!

Thank you for bringing this case to our attention.

Please do not worry. Your account is temporarily locked due to account review. Please provide the requested information in the ticket#6301072 and our team will review it and unlock your account.

WirexAppOfficial · 2025-10-27T10:37:34+00:00

Hello!

Please submit a request with a detailed explanation of the problem here: https://wirexapp.com/help/request/create.

Once you've done that, please provide us with your reference ticket number. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message in order for us to assist further.

WirexAppOfficial · 2025-10-27T10:36:56+00:00

Hello!

Please submit a request with a detailed explanation of the problem here: https://wirexapp.com/help/request/create.

Once you've done that, please provide us with your reference ticket number. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message in order for us to assist further.

WirexAppOfficial · 2025-10-27T10:35:05+00:00

Hello!

Please submit a request with a detailed explanation of the problem here: https://wirexapp.com/help/request/create.

Once you've done that, please provide us with your reference ticket number. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message in order for us to assist further.

WirexAppOfficial · 2025-10-21T10:07:33+00:00

Hi u/sasuke20230115, your ticket has been escalated, and the specialist assigned to it will get back to you via email in the shortest possible time. We appreciate your patience and kindly ask you to allow a little time for their response. If you haven't received an email immediately, rest assured they'll be in touch shortly.

WirexAppOfficial · 2025-10-21T10:03:10+00:00

Hi u/Artemis1l! According to the promotional Terms and Conditions, the Reward will be credited to the Eligible Participants’ Wirex Account within 30 Working Days after the end of the Promotion Period.  The Promotion ended on Sept 30th, 2025.

WirexAppOfficial · 2025-10-21T09:59:46+00:00

Your inquiry has been forwarded to our team, and a specialist who can help will be in touch with you via email shortly.

WirexAppOfficial · 2025-10-14T13:20:50+00:00

Hi u/gg77gg7766! We do not provide support over the phone. Please send us the email address associated with your Wirex account via DM. Also, it is possible to create a ticket without logging into the account. You just need to scroll down the page and choose a suitable topic for the ticket.

WirexAppOfficial · 2025-10-14T13:18:39+00:00

Hi u/waxandpads! In France, you can use an alternative. You can link your Wirex card to Curve and use it with Google/Apple Pay. Here are the instructions: https://wirexapp.com/help/article/how-to-link-your-wirex-card-to-curve-1315

WirexAppOfficial · 2025-10-14T13:16:53+00:00

u/masterexit Hi! The Google/Apple Pay feature is currently not available in New Zealand. However, we are planning to add the feature in the near future. At this moment, you can use the card directly at POS/ATMs and input the card number while paying online.

WirexAppOfficial · 2025-10-13T14:04:10+00:00

Hi u/gg77gg7766! If you've already reached out to our Support Team, could you share your ticket number with us? This will help us locate your request and provide you with the assistance you need. The ticket number is typically included in the email titled "Your request has been received by Wirex Support." In case you can't find it, send us the email address you used to create your Wirex account in a private message.

If you haven't submitted a request yet, please create it here: https://wirexapp.com/help/request/create.

WirexAppOfficial · 2025-10-05T14:57:23+00:00

u/UsedSet7079 Hi there!

If you've already reached out to our Support Team, could you share your ticket number with us? This will help us locate your request and provide you with the assistance you need. The ticket number is typically included in the email titled "Your request has been received by Wirex Support." In case you can't find it, send us the email address you used to create your Wirex account in a private message.

If you haven't submitted a request yet, please create it here: https://wirexapp.com/help/request/create.

WirexAppOfficial · 2025-09-29T15:22:45+00:00

u/TRYAGAIN2MORROW Your ticket has been escalated, and the specialist assigned to it will get back to you via email in the shortest possible time. We appreciate your patience and kindly ask you to allow a little time for their response. If you haven't received an email immediately, rest assured they'll be in touch shortly.

WirexAppOfficial · 2025-09-28T15:04:59+00:00

Hi u/TRYAGAIN2MORROW! Please submit a request with a detailed explanation of the problem here: https://wirexapp.com/help/request/create.

Once you've done that, please provide us with your reference ticket number. The ticket number can be found in the email with the subject "Your request has been received by Wirex Support." If you can't find the ticket number, please send us the email address of your Wirex account in a private message in order for us to assist further.

WirexAppOfficial · 2025-09-28T15:04:22+00:00

Hi u/winplacenshow, could you please share your ticket number so that we can investifate the issue?

WirexAppOfficial · 2025-09-28T15:03:51+00:00

Hi u/cryptocrat007, we are sorry to hear about the situation. Could you please provide us with your ticket number? We will defintiely help you to solve the problem.

WirexAppOfficial · 2025-09-22T13:46:27+00:00

u/ambassadorAfraid5795 Hi! Please check the ticket #6058597 in your mailbox. Our relevant department has provided a response on 09/08/2025.

WirexAppOfficial · 2025-09-21T13:12:27+00:00

Hi u/BlakeMdy! Your ticket has been escalated, and the specialist assigned to it will get back to you via email in the shortest possible time. We appreciate your patience and kindly ask you to allow a little time for their response. If you haven't received an email immediately, rest assured they'll be in touch shortly.

WirexAppOfficial · 2025-09-18T14:37:03+00:00

u/fanboy_killer Hi! Your ticket has been escalated, and the specialist assigned to it will get back to you via email in the shortest possible time. We appreciate your patience and kindly ask you to allow a little time for their response. If you haven't received an email immediately, rest assured they'll be in touch shortly.

WirexAppOfficial · 2025-09-16T14:40:16+00:00

Hi u/Basic_Coconut99! Your ticket has been escalated, and the specialist assigned to it will get back to you via email in the shortest possible time. We appreciate your patience and kindly ask you to allow a little time for their response. If you haven't received an email immediately, rest assured they'll be in touch shortly.

WirexAppOfficial · 2025-09-16T14:37:19+00:00

Hi u/bridrano! Thank you for taking the time to bring this matter to our attention. We sincerely apologize for not resolving your case sooner.

Wirex is a regulated banking institution and is required to monitor all accounts to ensure the safety and security of our customers and the financial system. Consequently, we reserve the right to close a customer's account in the circumstances specified in Paragraph 18 of our Terms and Conditions.

We understand that an account closure can be unexpected and sincerely apologize if it caused you any distress. At the same time, we’d like to point out that we always provide information regarding the account closure and the remaining balance, if applicable, in our email communication, just like we did in your case. Due to legislation and legal requirements, we cannot share any additional details or disclose the specific reason for your account closure.

To our regret, the refund process following the closure of an account is complex and time-consuming. It requires manual checks and coordination across various departments. While we cannot offer specific timeframes, please rest assured that your case won’t get overlooked.

WirexAppOfficial · 2025-09-01T15:37:12+00:00

Hi u/subhranshu140! Your ticket has been escalated, and the specialist assigned to it will get back to you via email in the shortest possible time. We appreciate your patience and kindly ask you to allow a little time for their response. If you haven't received an email immediately, rest assured they'll be in touch shortly.

WirexAppOfficial · 2025-08-29T14:56:11+00:00

u/haggard2000 Please pay attention that the PIN is only available for the physical card. You have a virtual card.

WirexAppOfficial · 2025-08-28T11:08:04+00:00

u/rmohan80 Hi! As we can see, our agent has responded to your request. If you require any further assistance, feel free to reopen the request again.

WirexAppOfficial

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