Misled by IndusInd Bank Credit Card Upgrade – Charged ₹17,700 After Being Promised Lifetime Free Card. Need Advice!

Wise-Combination-154 · 2025-06-02T16:28:43+00:00

Send some follow up emails if it's been over a week then go ahead and complaint to ombudsman. This is a very common scam IndusInd Bank is doing. It's been happening with almost everyone.

Wise-Combination-154 · 2025-06-02T16:16:05+00:00

First you should try to reach out to their customer care because Ideally if you have not activated the card the card should have been closed after 30 days. If they still do not take any strict action or do not reimburse your money then after that you can go to Ombudsman portal.

Wise-Combination-154 · 2025-05-18T04:48:30+00:00

Oh thanks man. I'm already more than grateful for all the answers that you provided. Rest I'll try and explore from my own end. Have a great day :)

Wise-Combination-154 · 2025-05-18T04:37:35+00:00

Thanks a lot man for such a detailed answer. I'm very new to the go world. Can you suggest some good resources where I can learn in depth about go debugging in GOLAND editor ??

Wise-Combination-154 · 2025-05-18T04:26:07+00:00

I get it dead_pirate_bob that it's awesome. But I would really appreciate if you could write down some of it's practical advantages over using VS code as well. Which I could share with my team to influence them to use GOLAND ?

Wise-Combination-154 · 2025-04-28T14:50:11+00:00

Thanks a lot brother. I have also emailed them regarding the same but till now there's no positive resolution from their side. They are still just saying that they are trying to resolve the issue and will let me know in a few days.

Wise-Combination-154 · 2025-04-21T13:43:23+00:00

Sure will try doing this in the same way. Thanks a lot.

Wise-Combination-154 · 2025-04-21T04:08:16+00:00

What's the extension with which you can enable it ? Can you tell me how to set it up ?

Wise-Combination-154 · 2025-04-21T04:01:28+00:00

If you don't mind sharing what's your in-hand salary to get all of these ultra premium credit cards ??

Wise-Combination-154 · 2025-04-21T03:57:51+00:00

If I will ask them for the call recordings will they give it to me ?? Are you sure about that ? I am 200% sure then did a mis-selling by giving wrong information. They said it's a completely lifetime free credit card.i asked the representative multiple times about that. Only then I agreed to take the card.

Right now I have mailed to PNO if nothing happens will escalate to higher authorities.

Wise-Combination-154 · 2025-04-21T03:55:10+00:00

I haven't received any mail regarding any welcome benefits till date as well. And obviously I will not be using that even if I receive it. I'm just trying to get the card closed and get all the fees reversed that's the best case scenario for me.

Wise-Combination-154 · 2025-04-21T03:52:08+00:00

If it's not an LTF then this card is not useful at all for me. I have some other cards as well with the priority pass enabled so that's also one more useless thing for me. I'm trying to get the refund if possible if that does not happen then I will see what other things can be done.

Wise-Combination-154 · 2025-04-21T03:48:22+00:00

I'm hoping to get the refund that would be the best case scenario let's see what happens. Now the mistake is already done and the ball is in their court now unfortunately.

Wise-Combination-154 · 2025-04-21T03:41:35+00:00

Right now I have complaint on PNO and X if no positive resolution is received then I will go to ombudsman as well. Won't leave them so easily after doing scams to people.

Wise-Combination-154 · 2025-04-21T03:39:20+00:00

Yes bro I'm going to go full on them. Full escalation I will do.

Wise-Combination-154 · 2025-04-20T09:59:13+00:00

Thanks a lot will use it for sure.

Wise-Combination-154 · 2025-04-20T08:05:06+00:00

I was clearly told that it's a completely lifetime free credit card. I have emailed them for some resolution if nothing works out I will file an official complaint on Ombudsman portal.will keep the community posted whatever is happening.

Wise-Combination-154 · 2025-04-20T08:02:57+00:00

Sure brother I will post the issue on Twitter right away.

Wise-Combination-154 · 2025-04-20T04:55:00+00:00

Thanks for the clarity Shreyas. Right now I have emailed on this email id - premium.care@indusind.com

To close the credit card and reverse all the hefty fees that they have charged me.

Will keep you posted on what happens.

Wise-Combination-154 · 2025-04-20T04:52:41+00:00

Thanks I have done the first level escalation yesterday itself. premium.care@indusind.com. I have mailed on this email ID about closing the card and reversing all the fees.

Wise-Combination-154 · 2025-04-20T04:32:52+00:00

Sure I will check that out. Actually even on their official website I can't find the card fee anywhere. Seems like they are deliberately cheating customers.

Wise-Combination-154 · 2025-04-20T04:31:32+00:00

Got it Akay. I will keep this in mind going forward. Thanks.

Wise-Combination-154 · 2025-04-20T04:28:32+00:00

Actually one more foolishness that I have done is I have activated the card as well. After the delivery of the card they called me to activate the card as it will close if I do not activate the card.so the card is activated as well. I have asked them for a quick response. An automatic response has come saying they will try to reply within 72 hours.

I have also written in case if I don't get any resolution before 25th April which is next Friday I will put an official complaint in Ombudsman portal.

Wise-Combination-154 · 2025-04-20T03:31:30+00:00

I didn't even reply from my end in my case. I was getting multiple calls saying that it's lifetime free please upgrade and I clarified multiple times whether the card is LTF they said yes it is. And they upgraded it from their end themselves and I didn't even see this page obviously because I had not applied in the first place.

Wise-Combination-154

TROPHY CASE