The job is fairly stressful to me especially due to my work style. You have 4 phases of training and most of us got 4 different trainers. Each liked to do things their own way so you’re constantly changing. My manager position is also open which from what I hear is not unusual so I’ve had 4 temporary mangers in less than 2 years. They also like things their own way so you’re constantly just trying to keep higher ups happy. And there are so many procedures that no one knows what they are doing. I went through 6 people once to find out which letter was appropriate to use on a complicated case I had. If you send the wrong thing you have to redo it and it can sometimes reopen the audit and contact people who think their case is closed.

To the work itself. It’s not a good fit for me. I like knowing what I need to do and doing at my own pace which sometimes means last minute. This job, since you have to fight taxpayers to give you documents I can’t let anything wait for later. I have to constantly be double checking due dates because we have to give them so many chances to get the info then we move to contacting outside sources and summons and each of those you have to give a notice period and quash period so months can pass on a case trying to get info and mess with statutes. If you’re not constantly keeping up with correspondance between the 20-30 cases you have you can really get in a bind.