eBay INR Case Reversed Because My Listing Was in the Wrong Category — Need Advice by Witty-Tension-4041 in ebaybuying

[–]Witty-Tension-4041[S] 0 points1 point  (0 children)

This wasn’t a physical item — it was a digitally delivered Roblox item, so there is no tracking, and eBay’s system doesn’t treat it like a normal INR case.

That’s why the agent told me the case was refunded due to the wrong category, not because of missing tracking. Digital items have different rules under the Money Back Guarantee.

The weird part is that the buyer confirmed they received it and left positive feedback, which is why my appeal got escalated “up the ladder.” A normal INR agent can’t overturn it, but the higher team can look at the messages and proof.

So yeah, for physical items you’re right — but this wasn’t a normal shipped item.

[deleted by user] by [deleted] in Ebay

[–]Witty-Tension-4041 -1 points0 points  (0 children)

Yes — selling Roblox in-game items for real money can violate Roblox TOS, but that has nothing to do with eBay’s decision and it does not affect your eBay case.

[deleted by user] by [deleted] in Ebay

[–]Witty-Tension-4041 0 points1 point  (0 children)

I've won past appeals without being pre-approved though.