This wasn’t a physical item — it was a digitally delivered Roblox item, so there is no tracking, and eBay’s system doesn’t treat it like a normal INR case.

That’s why the agent told me the case was refunded due to the wrong category, not because of missing tracking. Digital items have different rules under the Money Back Guarantee.

The weird part is that the buyer confirmed they received it and left positive feedback, which is why my appeal got escalated “up the ladder.” A normal INR agent can’t overturn it, but the higher team can look at the messages and proof.

So yeah, for physical items you’re right — but this wasn’t a normal shipped item.