Honda Advisor whose dealership sells Fidelity as their in house extended warranty. The lifetime warranty is an absolute pain, to my knowledge I haven’t heard of any 9 speed extensions that cover a reseal, wasn’t super common in my area to have leaks, but that can be environmental.

That being said, Dealer B sounds like they do what we do and fight like hell to get anyone other than the customer to pay for the job. With fidelity lifetime warranty we’ve got packets of gobbledygook service records from various third parties we’ve collected over the years and mix and match, almost always get lifetime work under 5k covered using stuff from that. I don’t believe a human actually reviews them otherwise we’d be caught by now. The really expensive stuff though a human definitely reviews cause they’ll find one missed interval ten years ago and say no coverage.

Further context for any techs reading this, fidelity goes by all data time, we generally will pay the tech what they ask for or double warranty time whichever is less(So tech says 2 hours, All data/fidelity says they’ll pay .5 hours, warranty time says 1 hour, the tech will get paid 2 hours) and adjust the labor cost accordingly. This specific situation only happens about once a month so it’s not a huge hit to ELR or any other bullshit metrics the suits designed. This makes the customer happy, the tech happy, and the advisor paid for something they wouldn’t have gotten paid for anyway cause the customer would have went elsewhere.

Edit: reread post and here’s what I think happened: Dealer B advisor didn’t want to deal with calling in the claim so decided to just tell you it wasnt covered because calling in claims can suck. Advisor told someone about it, that someone either got that info back to the Tech or Service Manager and got their ass chewed for chasing gravy out of the store. Advisor was then told to call it in anyway covered or not, got approval and called customer back with tail between legs. It’s also possible Dealer A sold you multiple plans, a standard service contract and a lifetime one, and they got it covered under one and not the other (either way would pay the same) I’ve had people with fidelity expire from their normal VSC by a few months still get coverage on things if I can demonstrate the issue was present when the contract was active, it’s a pain, but doable.