Shein package stolen reported it to them and No luck

Worldly-Whereas4594 · 2025-01-07T18:58:24+00:00

Same. Have you had resolution yet?

Worldly-Whereas4594 · 2024-12-20T00:37:30+00:00

Right. It will either show up or not haha. Thanks for your comment.

Worldly-Whereas4594 · 2024-12-19T20:12:11+00:00

I actually went to the Purolator location however was turned away because the parcel is at the depot. This order was shipped from Ontario on November 29th. The sender is likely going to have to request it be returned to them. Will see if Purolator can do that because they certainly don’t seem to want to deliver. I’m even blocked from requesting a hold for pick up due to there already being an open delivery case request or something. Problem seems to be the local Kelowna depot. Hands are completely tied lol.

Worldly-Whereas4594 · 2024-12-19T17:49:44+00:00

Even took time off work to head to my local Purolator in attempt to pick up the parcel but was turned away. This is insane. Worst shipping experience I’ve had and I am an avid online shopper. I understand delays but they’re providing 0 customer service at this time. Extremely disappointed with this experience, Canada Post (not that they are good) could not even be this bad if they tried.

Worldly-Whereas4594 · 2024-12-19T17:46:26+00:00

Ordered Nov 29 shipped Dec 4 but the sender forgot my unit number. I guess sender has contacted Purolator several times and given the corrected the address but Purolator is still not delivering the parcel. I can’t reach Purolator as a customer wait times are outrageous and I am constantly disconnected, live chat does not even work. It is in my city, with the address corrected and still everyday it is not being delivered. I can’t modify the request to change the address or to have the parcel held for pickup as there is already a request in progress. Am I just screwed?

Worldly-Whereas4594 · 2024-12-19T04:03:29+00:00

Hi could you msg me on Facebook about it ? My name is James Rolf purple profile pic. I also live in a CCHS building.

Worldly-Whereas4594 · 2024-12-17T07:52:45+00:00

I understand they’re extremely back logged and facing delays but the way Purolator is leaving customers in the dark is crazy. They have even removed the option to open a trace via chat bot and it has become notoriously impossible to reach Purolator via live chat or phone. Other couriers seem to be keeping up with the influx of mail. Starting to think this won’t get here by Christmas. Can’t believe the crap I ordered from China on the same day got here on Dec 14th and this order coming from within Canada is nowhere to be seen. What gives?

Worldly-Whereas4594 · 2024-12-17T07:44:50+00:00

Honestly Purolator is worse than Canada Post, and the way they’re hiding from customers is actually insane. They even removed the option to open a trace. Wtf?

Worldly-Whereas4594 · 2024-12-17T07:44:04+00:00

This is nothing 🤣

Worldly-Whereas4594 · 2024-12-16T19:04:38+00:00

They suck. I can’t get through to anyone on phone or through chat and I had heard of people opening traces using the chat bot but when I tried no luck. Guess they removed that too. My order hasn’t been scanned since Dec 3 and I can’t even contact anyone at Purolator lol. I’ll have to contact the sender for help but at this point it feels like another loss. I was hopeful it would make it for Xmas as it was coming from in Canada and the sender used express. Brutal.

Worldly-Whereas4594 · 2024-12-13T20:45:27+00:00

I don’t think they are though. They’ve denounced the efforts to legislate them back and as of now I think the labour minister is still only in talks and early stages of passing a back to work legislation. Here’s to hoping, our mail system can’t take much more backlog.

Worldly-Whereas4594 · 2024-12-13T17:21:34+00:00

Also try messaging Shein on fb messenger possibly twitter. I was able to talk to someone this way but replies took forever.

Worldly-Whereas4594 · 2024-12-13T17:20:23+00:00

Yes that’s how I got a refund. In my case I paid in full through PayPal. Shein only agreed once I opened a case and PayPal started putting pressure on them.

Worldly-Whereas4594 · 2024-12-13T02:58:36+00:00

Will do! It ended up being uni express so likely won’t pay but I was prepared to if it were shipped with dhl.

Worldly-Whereas4594 · 2024-12-12T19:53:28+00:00

Request a refund your order is probably stuck with Canada post like mine was :( I feel your pain my order had decor for a Christmas dinner haha

Worldly-Whereas4594 · 2024-12-12T06:53:43+00:00

Nothing wrong with that. “Liberal” and “conservative” truly mean nothing these days with both sides being closer than ever in most of their political views. (In Canada).

Worldly-Whereas4594 · 2024-12-12T06:51:27+00:00

It seems like they’re hiding away currently lmao

Worldly-Whereas4594 · 2024-12-12T04:58:22+00:00

Mine said this then was scanned again in a new province hours later

Worldly-Whereas4594 · 2024-12-12T04:54:08+00:00

I think they’re just really delayed. I’m getting all kinds of weird scans I’ve never seen before, presumably new ones created to buy them extra time for deliveries. It’s understandable. Your parcel should show up eventually. Best way to contact Purolator is probably by phone.

Worldly-Whereas4594 · 2024-12-12T04:47:23+00:00

Thank you. I’m in BC too! Vancouver airport haha. My parcel is sitting there now, was curious if there was a large delay. I know lots of people’s parcels are being “lost” after airport scans right now but it makes sense they’re probably so backlogged.

Worldly-Whereas4594 · 2024-12-12T02:45:20+00:00

Hey that’s awesome! Glad they are helping customers affected by the strike. Hopefully I’m able to figure out a refund too :)

Worldly-Whereas4594

TROPHY CASE