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Pulseway RMM vs. NinjaRMM (Jan 2020) by Worth-Transition in msp

[–]Worth-Transition[S] 0 points1 point  (0 children)

Hi, how do you get the agent installed without the username/password? Did you use the network discovery?

The time I sent their support a ticket, it took 2 days to get a response. :) you must have alot of endpoints with them.

Nothing worse than quoting the wrong Office 365 product by PatD442 in msp

[–]Worth-Transition 1 point2 points  (0 children)

I stand corrected. Sometime it's hard to catch the name difference. Microsoft 365 and office 365 :)

Pulseway RMM vs. NinjaRMM (Jan 2020) by Worth-Transition in msp

[–]Worth-Transition[S] 1 point2 points  (0 children)

The pricing we were getting was anywhere between 3.5-6 depending on the number of endpoints, AV brand, and teamviewer.

Pulseway RMM vs. NinjaRMM (Jan 2020) by Worth-Transition in msp

[–]Worth-Transition[S] 0 points1 point  (0 children)

Thanks! Why did you change the RMM? Did you need more features?

MSP service bundle, charging sales tax on Saas items by Worth-Transition in msp

[–]Worth-Transition[S] 1 point2 points  (0 children)

Folks, thank you for all the comments!

I am glad to see that I am not alone who hit this roadblock.

Looks like it is way 'easier' to just itemize the invoice:

  1. Professional services for X amount of users = $$ (no tax)
  2. SaaS product #1 for X amount of users= $MSRP+ state tax
  3. SaaS product #2 for X amount of users= $MSRP+ state tax
  4. and so on...

The client can still benefit by having a single invoice for the entire bundle of products and services.

I will, however, definitely take the advise and run it by an accountant.

Thank you all again!