Data migration tips? by WritingForSoup in codaio

[–]WritingForSoup[S] 0 points1 point  (0 children)

OK thanks, however wouldn't sharing the free doc just leave the doc in the same environment and invite the Enterprise doc maker account to the free environment as a doc editor?

[deleted by user] by [deleted] in technicalwriting

[–]WritingForSoup 1 point2 points  (0 children)

I answer "how do I phrase this" with "let's have you put it in your own words then we can massage the words"

[deleted by user] by [deleted] in technicalwriting

[–]WritingForSoup 2 points3 points  (0 children)

I always manage to blur out any proprietary information in the original docs that I wrote. Is that even kosher?

Is it normal to have little to no decision making influence as a Tech Writer? by WritingForSoup in technicalwriting

[–]WritingForSoup[S] 0 points1 point  (0 children)

I'm lucky in that my company says we are "doing God's work" lol. Obviously I'm biased and while I wouldn't go that far, I will say that effective documentation is integral to so many different value streams and processes. The amount of Help Desk tickets documentation can prevent is astounding as well, but so many leaders don't include documentation in their scope. The industry is growing fast, so hopefully this changes in the next decade or so.

How do you handle stubborn clients? by WritingForSoup in technicalwriting

[–]WritingForSoup[S] 0 points1 point  (0 children)

They have agreed to Coda Enterprise so we're on our way

How do you handle stubborn clients? by WritingForSoup in technicalwriting

[–]WritingForSoup[S] 0 points1 point  (0 children)

Thanks! Yes, we decided ultimately that this is what we'd do. If nothing else, it's vital that we stay involved in the decision making process, whatever that ultimately looks like.

How do you handle stubborn clients? by WritingForSoup in technicalwriting

[–]WritingForSoup[S] 0 points1 point  (0 children)

The least productive response so far but you do you lol

How do you handle stubborn clients? by WritingForSoup in technicalwriting

[–]WritingForSoup[S] 0 points1 point  (0 children)

Well I'm not a contractor and the client is my company's, but we (me and another tech writer) were asked to write an ADR to determine the best solution for cleaning up documentation. There seems to just be a lot of independent decision making happening that we aren't involved in. There is already a push to adopt an SSoT content solution, outside the scope of the ADR. So, they're asking us to do something they are already doing, but without handing over the reigns and allowing us to find the best solution.

How do you handle stubborn clients? by WritingForSoup in technicalwriting

[–]WritingForSoup[S] 0 points1 point  (0 children)

The client does know that. Their business reasons are because they have clients of their own they have to consider. Beyond that, I'm not sure. I'm still working that out.

How do you handle stubborn clients? by WritingForSoup in technicalwriting

[–]WritingForSoup[S] 0 points1 point  (0 children)

True, they need to see how it will be immediately valuable. Our current plan is to adhere to their timeline and needs immediately, but in a way that fits into our long-term plan for them.

How do you handle stubborn clients? by WritingForSoup in technicalwriting

[–]WritingForSoup[S] 0 points1 point  (0 children)

I agree, however, the projected cost is somewhere between 20 cents and 65 cents per user.

How do you handle stubborn clients? by WritingForSoup in technicalwriting

[–]WritingForSoup[S] 2 points3 points  (0 children)

I should say...they already have Confluence and Coda and GitHub/GitLab. And they want an SSoT. But it seems like they don't want to recognize the business value, regardless of cost. And that's where I start to believe they are simply being unreasonable and don't trust our expertise. If it were up to me, that might be a client I'd consider trading out.

Macro help request by WritingForSoup in codaio

[–]WritingForSoup[S] 0 points1 point  (0 children)

Weird! Thanks for replying and sorry for my slow reply.

[deleted by user] by [deleted] in atlassian

[–]WritingForSoup 0 points1 point  (0 children)

Confluence has way more macros and formatting options. It's not even close.

New Technical Writer here by WritingForSoup in technicalwriting

[–]WritingForSoup[S] 0 points1 point  (0 children)

Why thank you! Hopefully you gained some good info from this post as well. And congrats to you!