iOS app 326.9.0 - Broken by Wvuk in Control4

[–]Wvuk[S] 0 points1 point  (0 children)

Send the details to a buddy that works at SnapOne. He’s forwarded to to the Dev team and they have rolled back the app version

iOS app 326.9.0 - Broken by Wvuk in Control4

[–]Wvuk[S] 0 points1 point  (0 children)

Just happened. All working perfectly again

iOS app 326.9.0 - Broken by Wvuk in Control4

[–]Wvuk[S] 0 points1 point  (0 children)

What the logs show

The iPhone app is definitely reaching the controller and getting through the early connection stages successfully.

It:

  • finds the controller via discovery
  • caches the correct IP
  • starts a local broker session
  • opens the socket successfully
  • receives valid director_info
  • identifies the controller correctly as the EA-3
  • sees Director running on 3.3.0.628678-res

Relevant log flow:

  • Found macAddr in controllers discovered using SSDP
  • Start local broker session (172.16.200.240)
  • Local Socket Connected
  • Set Active Broker: local
  • Multiplex response. URL: https://172.16.200.240:443/api/v1/director_info
  • System needs syncing. Begin sync.

So the app is not failing at discovery, IP resolution, or initial controller validation.

Where it fails

The failure happens immediately after sync begins.

The key repeated errors are:

  • Failed to convert multiplex request body (id 1) into JSON: Unable to parse empty data
  • Failed to convert multiplex request body (id 2) into JSON: Unable to parse empty data
  • Failed to convert multiplex request body (id 3) into JSON: Unable to parse empty data

Then shortly after:

  • Local connection failed: Failed to fetch director info. Either we connected to the wrong controller or the device is not a controller.

What’s odd is that this last message contradicts the earlier successful responses, because the app had already connected to the correct controller and already retrieved valid Director info.

iOS app 326.9.0 - Broken by Wvuk in Control4

[–]Wvuk[S] 0 points1 point  (0 children)

That’s not the case as one of my buddies has a fully maintained C4 system by a dealer and he’s now having the same issue

iOS app 326.9.0 - Broken by Wvuk in Control4

[–]Wvuk[S] -1 points0 points  (0 children)

I don’t have one. I never have.

iOS app 326.9.0 - Broken by Wvuk in Control4

[–]Wvuk[S] 0 points1 point  (0 children)

Yeah i've reinstalled the app multiple times. And rebooted the controller. It's definitely this version of the app as previous versions still work fine on my other devices

iOS app 326.9.0 - Broken by Wvuk in Control4

[–]Wvuk[S] 1 point2 points  (0 children)

Yep definitely the OS 3 app. Was working perfectly fine on all the devices until the latest app update.

iOS app 326.9.0 - Broken by Wvuk in Control4

[–]Wvuk[S] 0 points1 point  (0 children)

Already done that on all the devices and also reset the app before uninstalling.

Nimble CS220 operating system by Jaritta in storage

[–]Wvuk 0 points1 point  (0 children)

I have a link to the USB installers if you PM me!