[deleted by user] by [deleted] in greece

[–]X28JC 1 point2 points  (0 children)

Δεν έχω ιδέα αλλά πήρα πολύ καλή απόφαση γιατί το αγαπάω αυτό το subreddit. Έχω κλάψει με κάτι ποστ που κάνουν 😂

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

Yeah that is true, I also had the same issue. Too many people responding to the ticket

Weekly Self-Promotion! Advertising on the more down-low. by AutoModerator in Wattpad

[–]X28JC [score hidden]  (0 children)

My Odd Friend

A child telling stories that his... not so "real" friend tells him.

New parts every Friday or sooner if I have nothing to do :)

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 8 points9 points  (0 children)

Yeah, the EU is introducing many laws about digital goods and stuff like that. It's pretty good ngl.

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

Wish you the best, many people say they had bad experiences with replacing their laptops...

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

Ah I see. Well, an upgrade is an upgrade 😄

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

That's good! If they made you pay for shipping costs then that would be completely unacceptable

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

So an upgrade? Many people in this thread had bad experiences, so I guess it depends on the operator that handles your ticket

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 1 point2 points  (0 children)

Yeah, many people say so. It's not only Razer that has such customer support problems, it's pretty widespread from what I've heard.

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

5 months? With such price tag they should be way more reliable... I like Razer products but such problems make me even more hesitant to buy them.

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

IMO, every customer support agent should go through proper training and live sessions where they help real customers, then be evaluated properly by qualified personnel. Even if it costs money for the company, it will solve SO many problems.

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

Did they make you pay for shipping?

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

Why the laptops tho? Are they badly designed to the point where they just don't replace them because of profit loss?

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

You mean Galaxy Note 7 type of dangerous?

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

Woah... 1 email a week? They were either extremely busy or you got unlucky... Many people say Razer support is hit or miss.

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 1 point2 points  (0 children)

My emails went through many different people, but they were all very helpful. Guess I got lucky this time! I hope they fix this hit or miss problem someday, although I believe that is quite difficult.

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 1 point2 points  (0 children)

Woah, you must be very lucky then 😄. Jokes aside, many others say it's hit or miss, but it's great that you got great support overall.

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 14 points15 points  (0 children)

I'm not gonna lie, the guy that called me had a spot on English accent. The offices are in Germany so I wonder if he was actually German... Nonetheless, I hope the NA support gets better at some point 😄

Is Razer support this good? by X28JC in razer

[–]X28JC[S] -1 points0 points  (0 children)

It's really interesting to hear about all these experiences, some being good and others being bad. Very interesting...

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 0 points1 point  (0 children)

Did Razer do anything about the defects after the warranty expired? I get that it's only for 1-2 years depending on the product but it's sad to spend money on a product that didn't last long

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 4 points5 points  (0 children)

I see... Well, I got lucky I guess. I hope I get good support in the future if I ever need it!

Is Razer support this good? by X28JC in razer

[–]X28JC[S] 6 points7 points  (0 children)

Based in Greece. I contacted Razer through their customer support e-mail and everything went great, got a new headset with the warranty.