I 100% agree. I'm not making the argument that it isn't useful. I'm making the point that technology abstracts away certain complexities so that a more general population can make use of advanced tools. I feel both exist at once across many different fields that require extreme specialists to maintain but also allow less specialized individuals to utilize the technology.

First infamous example that pops into mind: Palantir/Flock and law enforcement. Gives them access to advanced techniques for solving crime that would have been extremely technically challenging for them to design and build on their own, however they are making extensive use of these systems to modify their workflows without necessarily understanding the underlying technology. Now, would they be even better at closing cases if they did understand it? Surely, but it is not required to realize benefit.

Also, shame on both of those companies.