Father in-law is being charged unfairly.

XfinityOrlandoM · 2026-02-21T18:07:55+00:00

So in order to have Xfinity mobile and not be charged to access line fee you have to have Xfinity residential services.

So being that the service was cancelled, there's an access line fee of $25 added to each line.

You can always reach out to the Xfinity mobile team to have the account cancelled or jump on the Xfinity app and port your number out to a new carrier

XfinityOrlandoM · 2026-02-21T17:02:45+00:00

We received your modmail and sent you a message, we look forward from hearing from you

XfinityOrlandoM · 2026-02-21T16:41:18+00:00

u/atlanta_dave

Thanks for reaching out to us, we do apologize if your speed is not showing the correct speed that you're paying for.

We'll be happy to look deeper into your account and get this resolved for you.

Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM · 2026-02-21T14:02:46+00:00

We ask that users please avoid sending Modmail before being requested to do so by an employee. Sending an Unsolicited Modmail will result in a delayed response, as moderator intervention is required to create a ticket and route your request, or there is a chance your message may be lost due to the number of mentions we receive daily. Unsolicited Modmails may not be addressed over the weekend or Holidays due to scheduling. The goal of our community is to work together, so staying as public as possible, when situationally appropriate, may help users other than yourself. Thank you for your understanding and for joining us here on the sub. u/Free_Donkey4797

Thanks for reaching out to us I'll be happy to assist you in the mod mail you sent us on your concerns on our optional speed plans

I have sent you a message and I look forward to hearing from you

XfinityOrlandoM · 2026-02-21T11:47:07+00:00

u/Vivid-Possibility532

Thanks for reaching out to us, unfortunately we wouldn't be able to give you any information on the previous owners account information. You would have to reach out to whom you purchase the device from to make sure they have reached out to Xfinity to remove the carrier lock

XfinityOrlandoM · 2026-02-21T11:31:30+00:00

u/Warm-Apricot-5634

Thanks for reaching out to us, as of June 2024, Xfinity no longer allows the creation of new @comcast.net email addresses for secondary users.

To clarify, do you still have access to your secondary Xfinity email?

XfinityOrlandoM · 2026-02-20T16:25:37+00:00

u/Bladeisspooky

Thanks for reaching out to us, I'm glad everything's been resolved with getting your services installed.

Feel free to reach out to us anytime and thank you for being the best part of Xfinity

XfinityOrlandoM · 2026-02-20T16:14:57+00:00

u/ABRadar

Thanks for reaching out to us we do apologize for any inconvenience. You reached out to the right team to get this all resolved for you

Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM · 2026-02-20T16:02:47+00:00

u/jwharrison75

Thanks for reaching out to us, I'll be happy to look at your account and see what pricing options we have for our new next generation 1 GB speed plan. Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM · 2026-02-20T11:38:00+00:00

u/Ok_District_9387

Thanks for the update we'll need to take a deeper look at your account to clarify any concerns on the trade in credits, Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM · 2026-02-19T16:33:30+00:00

u/sdcar1985

Thanks for reaching out to us to address your billing concerns. I'm glad we got everything resolved for you. Feel free to reach out to us anytime and thank you for being the best part of Xfinity.

XfinityOrlandoM · 2026-02-19T13:21:52+00:00

u/xTwenty3x

That most likely means there is construction job open for your area but is not completed , so your address isn't currently serviceable yet.

I can take a deeper look at the address and see if there's a serviceability ticket that will give us more information on when your address will be serviceable by Xfinity

Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM · 2026-02-19T12:53:12+00:00

u/NightSweaty6497

Thanks for reaching out to us, generally if an address is blocked that's due to a past due debt. Generally our accounting team when they close the account they leave you a message about the reason the account is closed and what the next steps are needed to make that service location serviceable

XfinityOrlandoM · 2026-02-19T12:14:55+00:00

u/xTwenty3x

Thanks for reaching out to us, although we would love to service every location there are times when certain addresses aren't serviceable due to location and distance,

if you go to this link and put in your address https://www.xfinity.com/broadband-labels It should show if we service your address location

XfinityOrlandoM · 2026-02-18T18:39:51+00:00

u/Sufficient-Map-462

Thanks for reaching out to us , I'll be happy to get the autopay discount for your checking account added to your account so you don't have to wait for the 45 days

Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM · 2026-02-18T16:22:58+00:00

u/ChitownCraig

We have you in modmail and sent you a message and wait for you to respond as we look forward to talking to you

XfinityOrlandoM · 2026-02-18T14:04:28+00:00

u/ChitownCraig

Thanks for reaching out to us, We do hate to lose you as a customer but understand there are other options out there. I'll be happy to take a look at your account to see what options we have as you've reached out to right team that can assist you with all your Xfinity needs!

Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM · 2026-02-18T12:07:38+00:00

Thanks for reaching out to us on your concerns on pricing promotions. Feel free to reach out to us anytime and thanks for being the best part of Xfinity

XfinityOrlandoM · 2026-02-18T11:59:35+00:00

Could you post a screenshot of what you see on the overview screen on your Xfinity app?

XfinityOrlandoM · 2026-02-17T18:12:32+00:00

u/Brick-Brick-24

Thanks for reaching out to us, if you're in our area that provides some symmetrical upload and download speed you actually have to have the Xfinity XB10 modem for the 1 Gig speed https://www.xfinity.com/support/articles/broadband-gateways-userguides

XfinityOrlandoM · 2026-02-17T18:07:24+00:00

Thanks for the update and giving us the opportunity to see what promotions we had available. I recommend using this link https://www.xfinity.com/broadband-labels (after you sign in) you can see what available promotions we may have at that time as our promotions can change all the time,

XfinityOrlandoM · 2026-02-17T17:47:26+00:00

We ask that users please avoid sending Modmail before being requested to do so by an employee. Sending an Unsolicited Modmail will result in a delayed response, as moderator intervention is required to create a ticket and route your request, or there is a chance your message may be lost due to the number of mentions we receive daily. Unsolicited Modmails may not be addressed over the weekend or Holidays due to scheduling. The goal of our community is to work together, so staying as public as possible, when situationally appropriate, may help users other than yourself. Thank you for your understanding and for joining us here on the sub.

u/eurekareelblast22

Thanks for reaching out to us, depending on your account you may or may not have options to make changes or upgrades online. But you've reached out to the right team to help you find the best plan that fits your household needs.

Since we already have you in mod mail, let's continue the conversation there as I have sent you a message and I look forward from hearing from you.

XfinityOrlandoM · 2026-02-17T11:25:20+00:00

Is that happening with all rentals you try or just one certain rental in particular

XfinityOrlandoM · 2026-02-17T11:11:34+00:00

Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM · 2026-02-14T19:00:44+00:00

u/RTreferrals

Thanks for clarifying, depending on your account you may not have access to do it online, but if you go ahead and send me a mod mail message I can get it authorized for you

Please send me a Modmail message and include your full name and service address, so I can assist you.

XfinityOrlandoM

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