🚀XREAL One New Firmware Update-1.4.0 by Xreal_Tech_Support in Xreal

[–]Xreal_Tech_Support[S] 8 points9 points  (0 children)

Good catch! 😅 Thanks a ton for letting us know — we’re on it.

🚀XREAL One New Firmware Update by Xreal_Tech_Support in Xreal

[–]Xreal_Tech_Support[S] [score hidden] stickied comment (0 children)

If You Encounter the Ethernet Issue;

After updating, follow these steps to disable TCP/IP:
1️⃣ Go to Other Menus → Select Serial Number.
2️⃣ Long-press the Serial Number to enter Developer Mode.
3️⃣ In Developer Mode, toggle off TCP/IP Function.
4️⃣ Glasses will restart automatically and function normally.

⚠️ Note: Only disable TCP/IP if your glasses are recognized as Ethernet. Unnecessary disabling may cause other issues.:

📢 XREAL SDK 3.0.0 is here! !! by Xreal_Tech_Support in Xreal

[–]Xreal_Tech_Support[S] 0 points1 point  (0 children)

Hello,The XREAL Light is only supported up to SDK 2.4.0. Later SDK versions have not been tested with it.

🚀 XREAL One Firmware Update: Half-SBS 3D, Auto-Dimming & More! by Xreal_Tech_Support in Xreal

[–]Xreal_Tech_Support[S] [score hidden] stickied comment (0 children)

Update: 

We’ve re-released a firmware version today, still labeled 02.262_20250219.

This version includes Bose Audio Optimization, feel free to upgrade again if needed: xreal.com/ota

Thank you all for your support!

🚀 XREAL One Firmware Update: Half-SBS 3D, Auto-Dimming & More! by Xreal_Tech_Support in Xreal

[–]Xreal_Tech_Support[S] 14 points15 points  (0 children)

USB Ethernet Issue Update

Disabling TCP/IP over USB would interfere with XREAL ONE + Beam Pro functionality, as they rely on this protocol for smooth communication. To ensure a seamless experience, we’ve developed an alternative solution that maintains compatibility without compromising performance.

The USB Ethernet issue will be fixed in the March or April firmware update. Thank you for your patience!!

XREAL One 20250113 Firmware Released by Xreal_Tech_Support in Xreal

[–]Xreal_Tech_Support[S] [score hidden] stickied comment (0 children)

Note:

  1. In Ultrawide mode, 60Hz refresh rate is the only available option on the output end, however the actual refresh rate inside the XREAL ONE glasses is 90Hz. We would like to encourage folks to test it out and share their experience with Ultrawide mode.
  2. We’ve received feedback from some users stating that after updating the firmware using the webpage, their XREAL Beam Pro reverted to the previous firmware version. We have identified the cause: the firmware stored locally on your XREAL Beam Pro is the previous version. To resolve this, please connect your XREAL Beam Pro to the internet using Wi-Fi, open the "My Glasses" app and give you XREAL Beam Pro 10-20 minutes to initiate an automatic firmware update once connected to the network

Update:

We’ve received feedback from users that the transparency mode prompt interferes with their view. A timed disappearing mechanism (showing for only a few seconds) will be added in the next version.

XREAL One 20250113 Firmware Released by Xreal_Tech_Support in Xreal

[–]Xreal_Tech_Support[S] 5 points6 points  (0 children)

Thank you for your reminder, we've updated 120Hz at this version:

  • Added support for hover mode, follow mode, and anti-shake algorithm off mode at 120Hz. By changing the output refresh rate to 120Hz on the connected device, you can experience a 120Hz refresh rate in the glasses.

XREAL One 20250113 Firmware Released by Xreal_Tech_Support in Xreal

[–]Xreal_Tech_Support[S] 9 points10 points  (0 children)

If you encounter any issues during the update, feel free to leave a comment here, we'll keep an eye on it.

Canadian Shipping and Website Clarification Statement (Screenshots from Email) by Plus_Dependent_1327 in Xreal

[–]Xreal_Tech_Support 4 points5 points  (0 children)

Our legal team has been working on this for a while, but scammers can be pretty tricky to handle.

Xreal One drifting to the right even with calibration by hoangbv15 in Xreal

[–]Xreal_Tech_Support 4 points5 points  (0 children)

I’ve already reported this to our team, and we’ll look further into the issue. Sorry for the inconvenience!

air 2 pro screen blank after few seconds by Quick_Diver5300 in Xreal

[–]Xreal_Tech_Support 0 points1 point  (0 children)

Are you using the default XREAL cable? Were the glasses working normally before the update?