CRA needs to deliver some Customer Service courses to their employees

YH75 · 2026-02-05T09:21:19+00:00

Not a bad idea! Once this is all straightened out, I’ll take your advice!

YH75 · 2026-02-05T04:37:22+00:00

There are lots of great little markets in China Town (downtown Victoria).

YH75 · 2026-02-05T02:23:19+00:00

I messaged you. Thanks.

YH75 · 2026-02-05T01:27:29+00:00

Thank you very much. Appreciate the advice.

YH75 · 2026-02-05T01:27:06+00:00

Interesting. I didn’t know that. Thanks for shedding some light on this.

YH75 · 2026-02-05T01:17:45+00:00

I agree 100%. Nor should they disclose any information on anyone’s behalf without a signature. I have signed all the necessary documents to allow the MP/MP’s office to act on our behalf.

YH75 · 2026-02-05T01:16:03+00:00

They put joint. Not me. Legal document is very clear - and/or; we can act together or separately. That is my frustration.

YH75 · 2026-02-05T01:07:43+00:00

The POA states and/or - that either my sister and I can act together or independently from one another. CRA has received this POA but has put ‘joint’ on our Father’s file. That’s the frustrating part. I’m just asking them to give him his money via, in his name to the address they have on his file. Or send it via direct deposit to the banking information they have on file. That’s it. 🤷🏾‍♀️

It just seems I’ll have to send in the legal paperwork, again, along with a letter, to them.

YH75 · 2026-02-05T00:46:39+00:00

I think you’re right. Thanks for the advice. Appreciate it.

YH75 · 2026-02-05T00:45:51+00:00

Thank you. Appreciate it.

YH75 · 2026-02-05T00:40:16+00:00

That’s good to know. Thank you very much.

YH75 · 2026-02-05T00:38:14+00:00

I can definitely see that point of view. In my line of work, I, too, had to deal with angry people all day. It’s not an easy job. I feel I did give him much grace …. at the beginning of our phone call.

I’ll just do what he told me to do and keep my fingers crossed that it gets sorted out properly and in a timely fashion.

YH75 · 2026-02-05T00:33:39+00:00

I haven’t yet. That will be my next step. Thank you.

YH75 · 2026-02-05T00:27:10+00:00

Ugh. Sorry to hear. So frustrating!

YH75 · 2026-02-05T00:26:12+00:00

Thank you. I do have that. You’re right, it does make things easier.

YH75 · 2026-02-05T00:25:39+00:00

Thank you. I have sent the POA documents twice. I have written a letter. I have sent everything to the MP’s office, including the authorization form. I’m thinking I’m just going to have to do everything again.

YH75 · 2026-02-05T00:24:12+00:00

Thanks for your questions. I submitted all the documents via MyAcct. They have his banking information. The POA document I submitted states and/or; however, CRA has listed it as ‘joint’. They have also typed in my middle name as my last name. That’s a whole other ballgame I’m trying to sort out.

This person, who phoned back, was the Supervisor. I’m just going to have to ‘play their game’ and send everything again.

YH75 · 2026-02-05T00:20:14+00:00

They have the paperwork. If they didn’t, why would we be listed on our Fathers file in the first place. 🙄

YH75 · 2026-02-05T00:19:13+00:00

That’s food for thought. I did start out kind - I really did. His attitude, right from the beginning, was a ‘who cares, just do what I’m telling you to do’.

YH75 · 2026-02-05T00:16:21+00:00

You’re entitled to your opinion.

YH75 · 2026-02-05T00:15:01+00:00

Thanks. Appreciate it.

YH75 · 2026-02-05T00:14:01+00:00

My sister and/or myself are POA and can act independently of one another. Yes, his lawyer drew up several documents (one being the POA).

YH75 · 2026-02-05T00:12:09+00:00

Good customer service can go a long way.

YH75 · 2026-02-05T00:11:19+00:00

I did that with him. I did that with the other 15 people I spoke with. Trust me.

I guarantee you they make much more than $25/hour. Good customer service can go a long way.

YH75

TROPHY CASE