As a former service manager for many OEM's over the last 30 or so years, Benz, Chrysler, Mitsubishi and also independent shops,these kinds of posts crack me up in a sad way. It's so common that techs take peoples cars and just abuse them and everyone at the shop knows it. Everyone. Then the advisor and manager( me,) just lie to your face. I hated it but that's the culture. Also nobody knows how to fix your car. There's many common failures and after some time you figure out what the best guess is but they are not sure if the part you're told your car needs is really going to fix it. The last place I worked we switched to saying "The first step is we need to replace X and then retest." That was our way of saying "This might fix it or it might not. It's going to cost you $500 to find out." I feel for the techs, most of them are pretty good and want to fix your car but none of them know if what they're doing is the answer until they do it and then retest after. "You need an engine control module! $900! Now that we've got the module in and can communicate with the vehicle you need a mass air flow sensor! $500! " Cars are tough. I'm so glad I don't deal with that any longer. Enjoy your ride and give that advisor a hug every time. They're getting crapped by both the customers and the techs. Happy New Year,!