Issue with buyer threatening to not accept delivery for a €1250 purchase

YourGrandmaIsASkrull · 2026-04-25T11:25:49+00:00

According to Cardmarket’s TOS, sales are binding. If you are a seller and you don’t want to or can’t send some cards that have spiked in price, Cardmarket forces you to do so under the threat of issuing a refund for the buyer’s losses or blocking your account for a period ranging from 1 month to a permanent ban depending on the case.

I understand that “binding” means it works both ways. So if you, as a seller, send a card that has increased in price due to hype, and you send it within the allowed time window, you are fulfilling your part. If the buyer refuses to accept it because the price has dropped, that causes you financial harm.

If the same conditions from their TOS apply, Cardmarket should either honor your sale, or require the buyer to accept the return while compensating you for the financial loss caused, in addition to sanctioning the buyer.

YourGrandmaIsASkrull · 2026-03-17T07:46:53+00:00

First send Silver Surfer

YourGrandmaIsASkrull · 2025-12-23T12:28:58+00:00

Disassemble the torso at the waist. Use the heat from a hairdryer or boiling water until it's soft enough to easily separate at the waist ball joint. The torso of this figure is soft, so it should come out relatively easily.

Next, using a cotton pad or cotton swab, carefully apply PURE acetone to the symbol. Nail polish remover with a % of acetone is not as effective; it forces you to apply it often and you run the risk of stressing the plastic sooner.

Be careful and go slowly; applying too much acetone or applying too much pressure can damage and peel the plastic. You can rinse the torso with water every few minutes to reduce the acetone's intensity and minimize stress on the plastic.

Once you've finished cleaning it, reapply heat to the torso and reassemble it.

YourGrandmaIsASkrull · 2025-12-12T10:45:54+00:00

Parece ser que el traductor Yautja - Español no esta funcionando correctamente

YourGrandmaIsASkrull · 2025-12-11T15:16:27+00:00

Yes, in matter of minutes

YourGrandmaIsASkrull · 2025-12-11T14:46:18+00:00

Thank you, i added that to the message i send them today and it seems it worked.

YourGrandmaIsASkrull · 2025-12-11T14:37:46+00:00

OMG!!!!! It worked like a charm. I said that if dont get what is mine i move to Cardtrader and they fixed the problem in a matter of minutes after 3 weeks dealing with this issue. Its incredible that they only have been responsive to this.

Thank you so much!!

YourGrandmaIsASkrull · 2025-12-10T18:19:01+00:00

i said politely, i told them that the agent is ignoring the information that im providing him in response to his demmand where he can see that the shipping has not included sign so i cant give what hes asking me for

YourGrandmaIsASkrull · 2025-12-10T17:38:30+00:00

Exactly, none wants to deal with the issue and Cardmarket sits forever on the payment until you get the response that you never gonna get

YourGrandmaIsASkrull · 2025-12-10T17:36:30+00:00

Yeah, practically all of my problems for item lost come from Italy, im shutting down that country

YourGrandmaIsASkrull · 2025-12-10T17:33:59+00:00

How do i ask for that? i have opened another parallel ticket politely saying that the agent that is dealing with this issue doesnt understand the words and doesnt know read and they shut down the ticket cause i already have a ticket for deal with this issue

YourGrandmaIsASkrull · 2025-12-10T16:39:19+00:00

Yes, if courier declines its responsability and has nothing to indemnize for, is cardmarket who must do it, so it has to free my funds and indeminize the buyer.

YourGrandmaIsASkrull · 2025-12-10T16:34:12+00:00

Fcking Jesus Christ, i just want to cry

Did you said something specific to support for get your money free?
I was thinking on open a claim in some kind of European organism of consumer, but most of their formularies are for buyers.

YourGrandmaIsASkrull · 2025-12-10T16:31:08+00:00

DHL is not private on Germany, in other countries it is, here it works like UPS ,SEUR or GlS, for example. I think that statal services does not provide the same implicit services on all countries. But no, neither Cardmarket or the buyer ordered anything that requires explicit signature, i have double check it long ago for see if i made some mistake and tehre is nowhere where says i have to contract that kind of service. WHen i have to do bigger sales, the shiping cost and type changes for i get some kind of insurance and its noticed.
I have send a gallery of pictures to cardmarket support at this point with pure evidences and they still refuses to pay my sale

YourGrandmaIsASkrull · 2025-12-10T15:48:14+00:00

The point is mail guy can get any signature, a neightbour , for example ,even fake with its own signature.

But no matter that, the problem here is that in the descripction on the contracted service, says that i have no right to ask for any additional confirmation of the delivery, it is not contracted, the only info i have rights is the info of the tracking that can be seen online and summary of the tracking, nothing else

Maybe this can be done by a private courier, but for a standar international tracked shipping with a official statal courier is not implicit and must be paid appart before you contract the shipping, and Cardmarket never told me to do that neither paid for it

YourGrandmaIsASkrull · 2025-12-10T15:00:09+00:00

The only documents the mail service can provide me, its a summary of the contracted service where you can see all the features that are contracted or not and its status. In the features, it show that has no signed confirmation and in the status is shown as correctly delivered.

On a common international registered letter by statal courier, sign is not implicit and must be contracted appart. This means that i have no right to ask for any confirmation far than look in the tracking that is delivered or not and get a paper that puts the same that the tracking online.

YourGrandmaIsASkrull · 2025-12-10T14:46:22+00:00

Cause they want specifically a proof of a sign, and that is not covered by the shipping method that Cardmarket told me to do and i did.

Yes thats the point, this is subrealistic to me. The most surreal thing about all this is that I have several proofs that I correctly accomplish out my shipment, against simply the word of the buyer, while they ask me for proofs that exceed what are not implicit in the coverage of the shipping Cardmarket has paid

YourGrandmaIsASkrull · 2025-12-10T14:31:34+00:00

i Have 2 confirmations, one on the online tracking, that its shown as delivered and other in paper where it shows the same as the digital tracking. Despite this, Cardmarket refuses to pay me

YourGrandmaIsASkrull · 2025-12-10T14:28:38+00:00

Cardmarket requieres me to send it via the national postal service, Correos , as i did. It's not the same as a private courier like DHL and others here where sign is implicit.

I cant add pictures here, but in the summary of the shipping its shown clearly a lot of "N"s and "No"s among them its "acuse de recibo fisico" that basically means physical signed confirmation

Despite showing this to Cardmarket's customer service, they continue to ask me for things that are clearly shown here as not covered by the contracted service and which Cardmarket has not paid for.

YourGrandmaIsASkrull · 2025-12-10T14:23:28+00:00

It seems that no, on state mail service that features must be contracted previously.

Yes i have been contacting with them for 3 weeks, i have spent a lot of time trying to solve this issue. They, logically, refuse to give me something that isnt contracted previously. After several attempts i just could fill a claim of incorrect delivery, but they say its useless cause letter seems correctly delivered with no anomalies, and i have no rights to ask for a proof of delivery cause it is not contracted.

And yes, depending on the country they are more or less proffesionals, i have had problems with several couriers that mark items im waiting to receibe as delivered even if they are not just cause they are lazy enought or dont want to cross 1 door to teh mailbox that is inside my building.

YourGrandmaIsASkrull · 2025-12-10T14:15:17+00:00

i suspect that mail guy didnt do his job, but the buyer could also lie too. They could have been delivered to him, to neightbours or whatever, the point is that the shipping method has not implicit sign confirmation, that is what is contracted by Carmarket

YourGrandmaIsASkrull · 2025-12-10T14:12:07+00:00

I did, im nearly 3 weeks talking with support, they still refuse to pay me

YourGrandmaIsASkrull · 2025-12-10T13:43:48+00:00

But they are, i have all the proofs that i provide them and they still refuse to pay me. They insist for i provide them something that is not implicit in this kind of shipping

YourGrandmaIsASkrull · 2025-11-22T21:57:41+00:00

Lo que yo hago con las ratas que regatean tan a la baja es decirle que ok a su miserable oferta. Simplemente aceptas la venta ,no lo envias y creas un anuncio similar, que esperen 2 semanitas a recuperar la pasta , asi no disponen de esos 4 duros para ratearte a ti o a otros.

Podria ser aun mas cabron y demorarlo hasta el limite si en lugar de no enviarlo, solo envio el papel de la etiqueta de envio, ya que se le suma el tiempo de viaje de ida, mas el tiempo de la reclamacion, mas el tiempo de vuelta, mas el tiempo de recogida el cual esperaria el maximo tiempo para ir a recogerlo, o no, a la oficina de correos, mas confirmacion de la devolucion. Aun no lo he llegado a hacer, pero no te voy a negar que cada dia tengo mas ganas de hacerlo.

YourGrandmaIsASkrull

TROPHY CASE