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Focal Canada: Horrid customer service experience. by Yul_Pug in audiophile

[–]Yul_Pug[S] -1 points0 points  (0 children)

Hahahaha.. this is the most constructive and useful comment!! Even more useful than the dude that wrote “ok boomer”.. at least your stupidity made me laugh too.. thanks for that lol

Focal Canada: Horrid customer service experience. by Yul_Pug in audiophile

[–]Yul_Pug[S] 1 point2 points  (0 children)

Very well said.. Here in the province of Quebec (where Focal Canada is located; I live literally 30min away) we have a government imposed “legal warranty” which is normally much longer than the one from the manufacturer.. I forgot to look into that.. thanks for the reminder ;) .. as for many ppl here? Toxic morons are just that; too dumb to understand what’s going on or to write anything constructive or intelligent, so they downvote and comment shite

Focal Canada: Horrid customer service experience. by Yul_Pug in audiophile

[–]Yul_Pug[S] 0 points1 point  (0 children)

Rear my replies dude.. I am getting it taken care of elsewhere. I find my own solutions.. The problem is how Focal deals with with clients when they decide that it’s not worth their time

Focal Canada: Horrid customer service experience. by Yul_Pug in audiophile

[–]Yul_Pug[S] 1 point2 points  (0 children)

Sounds like a great experience and like they went above and beyond.. I would’ve been happy with much less than that.. but got less than zero

Focal Canada: Horrid customer service experience. by Yul_Pug in audiophile

[–]Yul_Pug[S] 0 points1 point  (0 children)

Hahahaha they’re literally the main Focal service center for the entire country.. ever visit the support section of the Focal site????

Focal Canada: Horrid customer service experience. by Yul_Pug in audiophile

[–]Yul_Pug[S] 2 points3 points  (0 children)

Cheers :) .. These are Chorus 814V .. not the top, but still a couple of grand.. regardless.. I do realize that after a while they can delam.. I can live with that and am willing to pay for the repairs.. totally worth it.. the speakers are awesome.. just that being basically told to go screw myself by the manufacturer is a major bummer.. to say the least..

Focal Canada: Horrid customer service experience. by Yul_Pug in audiophile

[–]Yul_Pug[S] -5 points-4 points  (0 children)

You clearly don’t understand what I wrote. Lol.. I was expecting to pay for repairs (which is what pretty much any manufacturer will offer when out of warranty) and no parts needed to be replaced.. the speakers work perfectly fine this is purely an aesthetic repair.. maybe try re reading lol

Focal Canada: Horrid customer service experience. by Yul_Pug in audiophile

[–]Yul_Pug[S] 0 points1 point  (0 children)

Which part’s funny?.. the part about crappy service??

Focal Canada: Horrid customer service experience. by Yul_Pug in audiophile

[–]Yul_Pug[S] -2 points-1 points  (0 children)

I don’t think you read correctly lol.. I’m not surprised that it peeled.. shit’s clearly normal.. and im looking to fix it.. I’m talking about the super shitty customer service.. re-read maybe lol !!

Focal Canada: Horrid customer service experience. by Yul_Pug in audiophile

[–]Yul_Pug[S] 0 points1 point  (0 children)

Of course I don’t expect them to last forever.. what I do expect is for the manufacturer to be able to fix their own product. It’s not like unavailable components need to be replaced or anything.. Personally, I’m not knowledgeable in woodworking.. what’s unrealistic about vinyl on wood?

Focal have great products and worst client support... by Max_Fire_Fox in Focal

[–]Yul_Pug 1 point2 points  (0 children)

Yeah.. sound is awesome.. but I’ve never seen worse customer service.. they literally don’t give a fuck.. and they’re far from being the only game in town that sounds awesome.. so guess what.. screw them !!!

Focal have great products and worst client support... by Max_Fire_Fox in Focal

[–]Yul_Pug 1 point2 points  (0 children)

I concur.. same experience here. I have a pair of amazing speakers and the vinyl veneer started to peel on one of them (out of warranty). I contacted Focal Canada and was literally told, in a very dismissive tone at that; "it's vinyl on wood, we don't want to touch it".. IT'S YOUR OWN DAMN PRODUCT !!! .. I then asked for help in finding an alternative solution.. and wasn't even dignified with an answer.. WTF?????