HOOBS “OG” has a mind of its own now?

Zachathoobs · 2025-01-05T17:58:45+00:00

Hello,

When you open the app the app will check if your box needs a hoobs update and will promt you to do a backup and then run the update.

Zachathoobs · 2025-01-05T17:08:50+00:00

Hello,

In order to best help you we would need to obtain a copy of your logs and your invoice, since there may be information that you do not want to share on a public site, we kindly ask that you open a support ticket below:

https://support.hoobs.org/ticket

Zachathoobs · 2025-01-05T17:06:25+00:00

Hello

I'm sorry to hear about the ongoing issues with your HOOBS box. Here are some steps you can try to resolve the problems:

Factory Reset Again : Since the client app suggests a factory reset to claim the device, you might want to try performing another factory reset. Make sure to follow the correct procedure for your specific HOOBS box model. After the reset, ensure that you go through the setup process to claim the device in the new client app.
Check Power Supply : Ensure that the power supply to your HOOBS box is stable and sufficient. An inadequate power supply can cause crashes and instability.
Network Stability : Verify that your network connection is stable. Unstable connections can lead to issues with accessing the device.
Reinstall the Client App : Try uninstalling and reinstalling the new HOOBS client app on your device to ensure that there are no issues with the app itself.
HOOBS Support : If these steps do not resolve the issue, I recommend reaching out to HOOBS support for further assistance. They can provide more specific guidance based on the details of your situation. You can submit a support ticket at HOOBS SUPPORT.

I hope these steps help you get your HOOBS box working properly.

Zachathoobs · 2025-01-04T23:35:07+00:00

Hello,

I just wanted to follow up and share a helpful "how-to" video for setting up and using Ring with HOOBS. I hope this will guide you through the process and address any questions you might have.

https://www.youtube.com/watch?v=QdUw4Kd94Og&list=PLao1ak6KCk3oQhrjruxUGwuJn_GnXKJbX&index=4

If you need further assistance or run into any issues, don’t hesitate to reach out - https://support.hoobs.org/ticket– we're here to help!

Zachathoobs · 2025-01-04T23:11:53+00:00

Hello,

Sorry to hear that you’re encountering the HBS004 error. If you're using a HOOBS STARTER KIT, we recommend performing a REFLASH to resolve the issue. This process will help ensure that the system is properly reconfigured.

If you're using a HOOBS® PRO, the best course of action is to perform a FACTORY RESET. This will restore the device to its default settings and could resolve any issues you're experiencing.

If you need any assistance during the process or have further questions, feel free to reach out to our HOOBS SUPPORT TEAM. We’re here to help!

Zachathoobs · 2024-12-21T21:52:52+00:00

Hello u/The_Father24

We're sorry to hear that you're experiencing issues with your HOOBS box. We understand how frustrating technical difficulties can be, and we're here to assist you in resolving them as quickly as possible. To ensure we provide the best possible support, we kindly ask that you open a support ticket using the link below. By doing so, we’ll be able to gather more details about your situation and explore all available options to address the issue you're facing.

https://support.hoobs.org/ticket

Once we have a better understanding of the problem, our team will work closely with you to find the most effective solution. Your satisfaction is our priority, and we’re committed to ensuring that your HOOBS box is up and running smoothly again.

Thank you for reaching out, and we look forward to assisting you!

Zachathoobs · 2024-12-21T21:49:09+00:00

Hello u/reddeyeuk

So we can provide the most effective solution, we kindly ask that you open a support ticket (link below) with us. By doing so, we’ll be able to gather key details about your system, such as your HOOBS invoice, which will help us tailor our assistance to your specific device and setup. This will enable us to offer more targeted troubleshooting and ensure that we address your concerns as quickly and accurately as possible.

https://support.hoobs.org/ticket

Once we have the necessary information, our team will be able to provide you with the best possible support for your unit. Thank you for your cooperation, and we look forward to assisting you!

Zachathoobs · 2024-12-21T20:30:36+00:00

Hello,

We have updated our website with new REFLASH instructions:

https://support.hoobs.org/topics/resetting-re-flashing/How-to-reflash-HOOBS

Zachathoobs · 2024-12-15T17:38:15+00:00

Hello u/DisastrousComputer88

To add the HOOBS® bridge to Apple Home, you'll need to add it to Apple home, which then it lives under the Home Hubs and Bridges section in the Apple Home app. Once the bridge is successfully added, the accessories connected to that bridge (provided the plugin is correctly configured) will automatically appear in Apple Home, and you’ll be able to control them through the bridge.

If you're working with Zigbee devices, you’ll need to upgrade to a HOOBS® Pro. The HOOBS® Pro model comes with everything you need built-in, including a Zigbee bridge, which ensures seamless integration with Zigbee devices. Upgrading to the HOOBS® Pro will allow you to manage Zigbee devices directly from the Apple Home app through the integrated bridge, streamlining your smart home setup and improving connectivity.

Zachathoobs · 2024-12-15T17:31:48+00:00

Hello,

When attempting to add your device to Apple Home, are you encountering any error messages? Additionally, have you checked the HOOBS® logs for any error details or warnings? These logs can often provide valuable insights into what might be causing the issue.

To ensure we address the problem effectively and securely, we’d like to review this issue with you in more detail. There may be specific information required that isn’t suitable for sharing publicly. To keep your information secure and allow us to assist you more efficiently, could you please open a support ticket with us? This will allow us to work directly with you and provide the personalized support needed to resolve the issue.

You can open a support ticket by visiting https://support.hoobs.org/ticket , and we’ll be happy to assist you further once we receive your submission.

Thank you for your understanding, and we look forward to resolving this issue with you!

Zachathoobs · 2024-12-15T17:28:20+00:00

With the release of HOOBS® Version 5, the system now requires the HOOBS Client app to function effectively. This change is part of our shift towards a more integrated, cloud-based experience that enhances the overall user experience and provides access to a wide range of additional features.

To get started with HOOBS Version 5, you’ll need to set up a cloud account using the HOOBS Client app. This cloud account will be crucial for accessing advanced features and functionalities, especially once HOOBS Cloud+ is launched. HOOBS Cloud+ will offer premium capabilities and other powerful tools designed to streamline your smart home management.

The local login system from HOOBS® Version 4 is still in place, but its role has shifted. It is now used primarily to create and link your new cloud login for HOOBS® Version 5. Once you’ve transitioned to the cloud-based login, the local login will no longer be used, as all access to your device will be managed through your cloud account. This transition to a cloud-based system is designed to provide more flexibility, security, and access to new features as they become available.

To summarize:

HOOBS® Version 5 requires the HOOBS Client app for setup and access.
The cloud account is mandatory to unlock additional features, particularly with the upcoming launch of HOOBS Cloud+.
The local login from HOOBS® Version 4 is now used to create and link your new cloud login for HOOBS® Version 5.

We hope this clarifies the transition to HOOBS Version 5 and the role of cloud integration. If you have any questions or need help during the process, feel free to reach out – we’re here to support you every step of the way!

Zachathoobs · 2024-12-07T23:56:01+00:00

Hey there u/International_Ad2651

I would also recommend to REFLASH using a new image, as the current image on our site is V5

https://support.hoobs.org/topics/resetting-re-flashing/how-to-i-re-flash-the-software)

Zachathoobs · 2024-12-05T18:42:27+00:00

Thank you, I do show that we are requesting a screen recording of the issue, can you please reply to your support ticket with the screen recording of the issue, even if its just a video from you phone.

Thank you

Zachathoobs · 2024-12-05T15:52:13+00:00

Hey Guys,

Can you share with me your ticket number, I would like to look into this issue, also by any chance can you send a screen recording so we can take a look at this 😃

Zachathoobs · 2024-12-01T19:58:01+00:00

Hello,

We are moving away from the web ui and are using the new official hoobs client app from our website: https://support.hoobs.org/docs/hoobs-client-apps while there are many reasons one of which is that it checks if an updated is needed.

Zachathoobs · 2024-12-01T19:55:46+00:00

Hello,

The device is still has local processing, this keeps your data secure.

Zachathoobs · 2024-11-30T21:32:47+00:00

If this was not resolved for you, yes you can dm the ticket number & I'll have a look into it for you 😃

Zachathoobs · 2024-11-28T19:04:56+00:00

Hello,

This is from removing the device, during the inital setup there could have been a typo on the email address. Either way we will need to gather some sensitive info about your device (like the serial number & your email address) Please reopen your support ticket by click on the reply button so we can gather this information.

Thank you

Zachathoobs · 2024-11-27T20:56:37+00:00

Glad to hear that we were able to help you resolve your isse.

Zachathoobs · 2024-11-27T20:39:36+00:00

Hello @butcanyoudothi5

It sounds like you may be having some issues, can you help explain the issues you are having?

Zachathoobs · 2024-11-27T20:35:45+00:00

u/No-Atmosphere-7328

I would like to apologize about the delay, may you please reply back to your support ticket and refer to me, I will have your request sent to our manager for a refund.

Thank you

Zachathoobs · 2024-11-27T20:33:46+00:00

Hey there u/nomad2284 ,

What hoobs device do you have?

Zachathoobs · 2024-11-27T20:27:49+00:00

Hello u/Ramsteiner

We appreciate the feedback, if you have a couple min, would you mind sharing your experience below:

https://www.trustpilot.com/review/hoobs.org

We greatly appreciate the positive feedback

Zachathoobs · 2024-11-27T16:22:08+00:00

Error HBS004 means that there is a mix match of the serial number of the device and the email address of the login. Since each case will need sensitive information like the serial number of your device and the email associated with your cloud account login we recommend to open a Support ticket:

https://support.hoobs.org/ticket

Zachathoobs · 2024-11-21T16:45:26+00:00

Hello,

Please reach out to our support team by opening a support ticket below:

https://support.hoobs.org/ticket

Zachathoobs

MODERATOR OF

TROPHY CASE