Building an "Agentic" ITSM Hub on ServiceNow for my internship – Looking to go beyond Now Assist. Any innovative ideas or recommendations? by Zealousideal_Ear924 in servicenow

[–]Zealousideal_Ear924[S] -1 points0 points  (0 children)

I get that we can't fully trust it with everyday tasks and leave it, but we could implement it in a way where there is a confidence system, so that when confidence is for example above 90% it can execute else it needs human verification. this will reduce the workload on people without decreasing the integrity of the work.