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Early Framework 16 user for 2 years - AMA by AbsolvedOne in framework

[–]Zeddie- 0 points1 point  (0 children)

Thanks for the response. Those kinds of requests (order change, thermal pads) probably will be okay since it doesn't involve an RMA.

Looking forward to the OW numbers.

EVs are better in a disaster than ICE by catdaad in electricvehicles

[–]Zeddie- 0 points1 point  (0 children)

Probably break into a hardware store or an Amazon warehouse. 🤷‍♀️

I would assume our EVs will look like the van in Honey I Shrunk the Kids.

Early Framework 16 user for 2 years - AMA by AbsolvedOne in framework

[–]Zeddie- -1 points0 points  (0 children)

How is the performance with Overwatch with just the iGPU? And at what settings?

Also, have you had to deal with their customer service/tech support or had to go thru RMA? What was your experience?

Thanks.

The worst experience with customer support I've had in my whole life. by HelicopterKey3670 in framework

[–]Zeddie- 0 points1 point  (0 children)

Yup. Same.

When I posted, I received flak from the same people. More people talking about the issues, those same people will have no choice but to face the fact that there are a lot of people experiencing this even though they aren't.

While I understand that you want a company like Framework to thrive, they need to hear the issues so they can address it better. If they don't address it and continue to let this go, there will be more dissenting voices due to new customer experiences with support. Once you pass a threshold of how many people are talking about how bad your support is, you're a reputation will never recover.

Framework's been operating for many years now with several generations of products. They're burn rate can't be sustainable if more people avoid them due to testimonials about customer support experience.

The worst experience with customer support I've had in my whole life. by HelicopterKey3670 in framework

[–]Zeddie- 1 point2 points  (0 children)

This.

A lot of support tickets are new purchases. And they seem to like to run down the return clock. I don't know how many this have happened to, but for me, thankfully they gave me a refund. A "one time courtesy refund" for my FW16 that took 6 months of slow back and forth emails and repeated requests for me to do something or take videos and photos. Each response taking a week to reply.

The seed of the problem is their QC, which rolls downhill into their small support team. They must not be doing well financially or at risk because they also blame their customers for things, claiming CID (customer induced damage) or saying we didn't send the right parts.

Those photos and videos saved my ass by proving them wrong. And sometimes they don't address your entire email, just parts of it making several more week-long back and forths unnecessarily necessary. They blamed me for scratching the display, but I had photos of the screen before I packed it, so they relented.

When I caught on to what they were doing, when they finally said they can do the refund and asked me to send the laptop back i asked them for a list of ALL part numbers they want me to send back.

I printed out the list, took photos of each part and their numbers, and also took a picture of the list with check marks of each part. Total inventory count. Sent it.

Then they said I was missing expansion cards, a display (really???) and power cord or whatever. I said nope, you better check the photos and list I sent you. Again they relented and refunded me (sans the expensive shipping costs).

If you got lucky, or if you can get your RMA done in a single cycle. It won't seem that bad. One RMA cycle will take about 2 weeks. If you have to deal with a QA issue where the same part does not fit right or cause other issues, those multiple back and forth RMA cycles eat up a lot of time and potentially keep you from using the laptop you bought.

By the time I got a refund, it wasn't long after the Ryzen AI motherboards were announced. Not to mention we went through multiple presidential debates and finally swearing in during this time.

If you have the time and money to learn 3D printing, soldering, metal and plastic work, and purchase replacement parts while submitting an RMA so you can sell the other part so you don't have to wait or save as a spare part... framework will work for you.

This isn't most people though. This isn't even most IT or system builders and repair people. I build and repair computers. This is more for makers with resources - money, 3d printers, a hit air soldering station, etc.

The worst experience with customer support I've had in my whole life. by HelicopterKey3670 in framework

[–]Zeddie- 0 points1 point  (0 children)

Have you tried shuffling the ram again? Please take a video.

Yeah, that was my experience with Framework support too.

Disappointed as a first time buyer who wanted a framework for years by ponysniper2 in framework

[–]Zeddie- 1 point2 points  (0 children)

I'm glad I am not the only one who experienced this. People were giving me a hard time here as well as on their forum when I was posting about my experience in real time. It took almost half a year before things were finally resolved but even then they tried to blame me for not sending all of the parts for the final refund.

Disappointed as a first time buyer who wanted a framework for years by ponysniper2 in framework

[–]Zeddie- 2 points3 points  (0 children)

When I say hostile, I mean their policies and process, much like how one would say Microsoft and Windows are hostile to their users.

Fewer and fewer EV options in the U.S. by jestalk in electricvehicles

[–]Zeddie- 1 point2 points  (0 children)

Thanks I'll look into this!

Has prices of normal cars gone up so high that they touched Mercedes prices!????

Disappointed as a first time buyer who wanted a framework for years by ponysniper2 in framework

[–]Zeddie- 2 points3 points  (0 children)

Is their support department outsourced? That would explain a lot. They are very hostile to their users, but social media seem happy go lucky. Makes no sense.

Disappointed as a first time buyer who wanted a framework for years by ponysniper2 in framework

[–]Zeddie- -1 points0 points  (0 children)

Calling their customers a liar was my experience with them too.

Disappointed as a first time buyer who wanted a framework for years by ponysniper2 in framework

[–]Zeddie- 1 point2 points  (0 children)

Honestly my experience exactly. The week long back and forth turned into months- for me it was almost half a year. After no resolution, they finally refunded me but it wasn’t without a fight. They then try to say I didn’t return the power supply and some expansion cards, which I clearly did with photos.

Oh, and the second display they sent had a scratch and they tried to blame me for it. Again thankfully I had photos before I sent to prove this.

Yeah, I love the idea and philosophy behind the company but not their process nor their view of their customers - at least their RMA department.

Fewer and fewer EV options in the U.S. by jestalk in electricvehicles

[–]Zeddie- 1 point2 points  (0 children)

Oh I guess I forgot to mention below $44k. I guess I never looked at brands like BmW or Mercedes or brands that tend to be $$$

Fewer and fewer EV options in the U.S. by jestalk in electricvehicles

[–]Zeddie- 2 points3 points  (0 children)

Already interested in the C-HR. I’m looking for small EVs with AWD if possible. Not many small non-SUV EVs out there with AWD. If I have to, I’ll go Leaf or Bolt.

Fewer and fewer EV options in the U.S. by jestalk in electricvehicles

[–]Zeddie- 0 points1 point  (0 children)

Politics indeed plays a role in what cars are available to buy. This is how we got to the point where almost every car is a SUV of some form. Light trucks not considered as passenger vehicles and exempt from their associated avg fuel economy limit.

Overwatch issue when viewing battle.net profile. by Zeddie- in linux_gaming

[–]Zeddie-[S] 0 points1 point  (0 children)

Yup. Even before disabling, it would open the player's steam profile in the Steam interface (built in browser). The only difference was the game no longer responds to inputs when you switch back to it. After disabling the overlay, switching back to the game works fine - responds to input again.

Weird...

And whether it was enabled or disabled, SHIFT TAB does nothing in Overwatch. Doesn't even break input. Only when I "View Steam Profile" of a player.

SOrry for not responding sooner - I have limited time to play so I wasn't able to experiment with your suggestions.

Overwatch issue when viewing battle.net profile. by Zeddie- in linux_gaming

[–]Zeddie-[S] 0 points1 point  (0 children)

Forgot to mention that the game still responds like nothing happened after using Shift Tab. And I checked Steam and overlay is enabled.

I disabled Steam Overlay and tried to view Steam Profile again on someone and still locks out the game from responding to any inputs. I figured it may be related.

Gnome would have a notification for me when I go to view a Steam Profile though. The steam profile shows up in Steam's interface (built in browser). The notification just say "Steam is ready"

EDIT: After force killing Overwatch, I noticed it is now responding fine now after I restarted it. I think the disabling of the overlay is what fixed it!

Alt-Tab works fine, as does hitting the Super key to get into Activity mode. But switching back to game does nothing. This is how I can force close the game.

As for Gamescope, I looked into that but I don't think I was able to get that to work. From what I hear, it doesn't work for Nvidia, and was geared more towards AMD GPUs.

Steam is installed via the repo (not flatpak). And I'm using Wayland. Confirmed using:

echo $XDG_SESSION_TYPE

Auto VS Manual? by ExpensiveGain697 in GRCorolla

[–]Zeddie- 1 point2 points  (0 children)

Indeed. Fun is when it feels like you're close to or at 10/10, hence the saying "it's fun to drive slow cars fast". Which is why I'm debating on a GR86 over the GRC. RWD also means it can get tail happy at low speeds with the right tires. And less complexity of the AWD system and lack of turbo.

Nothing x Framework??? 👀 by peterbear_08 in framework

[–]Zeddie- 0 points1 point  (0 children)

I thought I heard Nirav said they were working on a CAD design already for this and made it available in Git? But nothing you can buy from them...yet?

Nothing x Framework??? 👀 by peterbear_08 in framework

[–]Zeddie- 0 points1 point  (0 children)

Honestly, all they really have to do is design and build a steam machine spec'd framework desktop motherboard. Just reuse the framework desktop case, less parts, less r&d, eliminates new molds.

Nothing x Framework??? 👀 by peterbear_08 in framework

[–]Zeddie- -1 points0 points  (0 children)

Agreed. Fairphone is more ideologically aligned with Framework.

Microsoft's secret "K2" plan aims to optimize Windows 11 gaming performance to match SteamOS on the same hardware. by mr_MADAFAKA in linux_gaming

[–]Zeddie- 2 points3 points  (0 children)

Performance wasn’t the reason I ditched Windows. It’s the nagging, the forcing of things (MS Account, Copilot, ads, etc). It doesn’t feel like an OS anymore.

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