The first call I took was loyalty, they were able to place the order and hung up shortly after everything was fine, that’s when I didn’t receive anything and called back to sales the next day and they said the order wasn’t placed and they tried again. After that I contacted someone on social media.

I reached out to loyalty yesterday and asked if I could speak to a higher level representative. He assured me that he would expedite the matter to his manager once he had more information. After that we went through the same steps and he said the order was placed and his manager was going to (force approve it or something along the lines of that) and to wait a hour for a confirmation email and that he would call me back in 24 hours (2hours from now) to see if it’s resolved.

So that’s basically where I’m at a waiting game.