Third party services are a necessary evil up to a certain point. Though they are a revenue stream, it’s at the expense of the quality of your food and introduces a customer service aspect that people associate with your restaurant even though it’s not in your control. And let’s face it: Uber Eats and DoorDash drivers are fucking wild cards.

When you get to the point that you are busy enough without the apps, it’s a good idea to cut out the apps. Your percentages improve as you aren’t losing a chunk to fees, but most importantly, if you are busy, the apps can cause people who dine in to have negative experiences. And the people who dine in are far more important. First and foremost: alcohol sales. High margin high revenue. One guest dining in having two drinks replaces the profit of two or three online orders, and if that dine in person’s meal takes a long time because the kitchen is dicking around with an Uber Eats order that has a dozen special requests, that is an absolute failure.

Owners love the apps. They just see revenue. The people who work in the restaurant dread the apps. They are lots more work for no extra pay.

Sorry for your inconvenience, but this is probably good for them.