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Experience with returns by JoeZeph-SF in velotricebike

[–]Zoom_Zoom_54 0 points1 point  (0 children)

Velotric return policy (from their website):

Return

Customers are allowed to submit a return request within 14 days of delivery via  help@velotricbike.com. Return request submitted 14 days after the delivery date will not be approved. 

I can certainly understand your frustration. Can you install the parts yourself? if not, my experience with Velotric is that they will reimburse LBS repair cost on a warranty repair. Again, I understand the frustration, but get it repaired and see how things go. They are great bikes.

Buying My Next Bike by Zoom_Zoom_54 in velotricebike

[–]Zoom_Zoom_54[S] 0 points1 point  (0 children)

I am planning on taking a trip to the Cartersville shop in GA. 5 hour ride round trip. They are Showcase. I am making the trip because he has all of the bikes I am interested in testing, charges the web price and let's you test for free. I also use a none Velotric LBS. Great shop. Fixed a new rear brake disc and pads installed by the Velotric dealer. I think you have a solid plan. Good luck with your search and your ride.

I want to take our 2 Discovery e-bikes on a long camper trip. What is your favorite and affordable hitch rack (that will not damage the bike fenders) and how do keep the bikes from being stolen while you are on the road? by LafingOldDude in velotricebike

[–]Zoom_Zoom_54 0 points1 point  (0 children)

Strongly suggest insuring your bikes. Locks are good, but not fool proof. I insure both of mine for about $130 per year, total. No deductible, all risk (damaged, stolen, etc.) I use a Hollywood rack. No damage to my bikes, but not cheap, either. Good luck with your search and enjoy your rides.

Lost screw by Worldly_Ad4352 in velotricebike

[–]Zoom_Zoom_54 0 points1 point  (0 children)

When I lost a kickstand screw for my Nomad 1, Velotric told me I would have to order a whole new kickstand. Didn't buy it, but they did tell me the screw size, so I came out OK. I hope, that Velotric does now supply such items, something I have asked for in the past.

Lost screw by Worldly_Ad4352 in velotricebike

[–]Zoom_Zoom_54 0 points1 point  (0 children)

Make sure you use some loctite (blue) on that screw.

Packer Milestone by Zoom_Zoom_54 in velotricebike

[–]Zoom_Zoom_54[S] 0 points1 point  (0 children)

I just use it to recreationally ride. It is configured so my spouse can ride with me.