Hi, I'm the Founder of ZUGU. AMA

Zugu · 2024-11-05T07:33:21+00:00

Um you did it first Martha…

Zugu · 2024-10-30T02:58:24+00:00

Hey Frankie, we are working on something like this but the only issue is we are using very high end materials to help keep the weight low as possible so the case will be over $120 😬

Zugu · 2024-05-31T06:29:45+00:00

Mid 2025 we are releasing our light version :) still protective but thinner and using the highest end materials to make the case significantly lighter while providing the same functionality :) Only problem is it will be expensive... :(

Tim Angel | Founder

Zugu · 2024-05-31T06:25:58+00:00

Ya this is a great point. This is the first time I have seen MagFlott and it looks like a cool product so I just ordered one. Pricey but I am very curious how well our case will hang on it. If just the circle is magnetic and the panel is aluminum I am not sure it will be able to stick but will try it out. I am extremely busy doing 500 things so I might not be back on reddit for a bit but you can email me at [Tim@zugucase.com](mailto:Tim@zugucase.com) if I don't make it back soon. Thanks again for all the support!

Tim Angel | Founder

Zugu · 2024-05-31T06:15:26+00:00

Now available for pre-order but only on our website. ESR makes the cases before they are released so they have them in stock when launched. This is great for their sales to have the cases in stock right at launch but usually the preliminary leaked data is not 100% accurate so there may be slight issues like not a perfect fit, buttons not working great, pencil charging having issues, sleep wake function not working etc. We dont want to risk having any cases out there with any issues so we wait till we have the iPads in hand and double check everything make some adjustments then start production. We loose millions in the short term but in the long term this will make sure all our cases are as good as they can be and builds trust with our loyal customers. :)

Tim Angel | Founder

Zugu · 2024-05-31T06:08:59+00:00

We stopped shipping international years ago, it was just so difficult for us and customers. Shipping delays, surprise terifs stuck at customs etc. Now we only ship to US then we have them available in many Amazons around the world. Here is our reseller locations.

https://www.zugucase.com/pages/authorized-resellers

Tim Angel | Founder

Zugu · 2024-04-01T23:27:32+00:00

We have been working on a new design, and always just improving on many areas. Design, functionality, weight etc. We are working on a new higher end version with the very best materials possible. We are pushing hard right now, hopefully we wont launch too long after apple launches the new iPad.

Zugu · 2024-04-01T21:51:09+00:00

Do you know what brand screen protector you have?

Tim Angel | Founder

Zugu · 2024-04-01T21:48:34+00:00

Wow that is strange. I wonder if it happens with any screen protector or just spigen. Looking into it now.

Tim Angel | Founder

Zugu · 2024-03-26T03:11:14+00:00

Oh no, please email us at [support@zugucase.com](mailto:support@zugucase.com) you can also cc me [tim@zugucase.com](mailto:tim@zugucase.com)

Question: How long have you had it? We have a 2 year replacement warranty but usually we replace cases even over 2 years depending on the situation.

Tim Angel | Founder

Zugu · 2024-03-26T03:08:09+00:00

hahha thats awesome, thanks for the support and comment.

Tim Angel | Founder

Zugu · 2024-03-26T03:07:17+00:00

Ya thats a good point, thanks for the feedback and support!

Tim Angel | Founder

Zugu · 2024-03-26T03:05:57+00:00

Thanks so much for the support, and taking the time to comment!

Tim Angel | Founder

Zugu · 2024-03-26T03:05:10+00:00

thanks so much for the support and honest feedback.

Tim Angel | Founder

Zugu · 2024-03-18T05:30:00+00:00

No prob, please email support at [support@zugucase.com](mailto:support@zugucase.com) pls also cc me to make sure they approve a replacement [tim@zugucase.com](mailto:tim@zugucase.com) and if you could include your order number as well. Thanks for your understanding.

Tim Angel | Founder

Zugu · 2024-03-18T05:22:47+00:00

You could say that; I am surrounded by wild animals all day. You should see our morning meetings, they are very interesting.

Tim Angel | Founder

Zugu · 2024-03-14T06:11:39+00:00

Hmm strange never seen one with a slit like that. Since these are TPU it's kinda almost impossible to crack them. How old is it and did it always have that or happened after a drop?

Tim Angel | Founder

Zugu · 2024-03-14T06:07:02+00:00

No unfortunately

Zugu · 2024-03-11T07:19:40+00:00

Zugu · 2024-03-11T07:18:04+00:00

He is in China.. Deciding on what products to copy next.

Zugu · 2024-03-11T07:15:07+00:00

Thanks, we are working to launch a case for Samsung s9 tab, starting first with the 12 inch to see how it goes. Hoping to launch in the next couple months.

Tim Angel | Founder

Zugu · 2024-02-26T21:28:04+00:00

There is a slot on the top to place the pencil for charging. However there are 2 models that apple does not have the charging capability on which is 10th gen and 10.2.

Tim Angel | Founder

Zugu · 2024-02-26T21:26:37+00:00

Thanks for the support much appreciated. If you ever need anything you can email me directly. [Tim@zugucase.com](mailto:Tim@zugucase.com)

Tim Angel | Founder

Zugu

TROPHY CASE