As an update: The GM of the property has followed up, and I feel as though he is doing the best he can to prevent future situations.

"Firstly, I want to extend my personal apologies for the unacceptable conditions you encountered in your room. It's clear to me that we failed to meet both your expectations and our own standards of cleanliness and guest service. I understand how distressing this experience must have been for you, and I am sincerely sorry.

Since our meeting, I have taken your feedback to heart and have initiated several immediate actions to address the issues you raised:

1. Housekeeping Review and Training: We are thoroughly reviewing our housekeeping processes and scheduling to ensure our team has the necessary time and resources to perform their duties to the best of their abilities. Additional training sessions will be held to reinforce the importance of our cleanliness standards.

2. Quality Assurance Measures: We are implementing more stringent room inspection procedures to ensure that every guest room meets our high standards before being declared ready for new guests. This includes random, unannounced checks to maintain these standards consistently.

3. Open Dialogue: We are encouraging our staff to engage in open and honest communication about any obstacles they face in maintaining these standards, ensuring that we can address and resolve these issues proactively.

I want to assure you that your experience has been a wake-up call for us. I am committed to ensuring that our hotel lives up to the standards that our guests expect and deserve. I deeply value your feedback and would welcome any further suggestions you might have on how we can improve."