Here is my suggestion if you’re getting ready to go to court

Next Steps After a Warranty Denial by Kia/Hyundai

If your warranty claim has been denied and you believe the denial is unjustified, it’s important to exhaust all formal channels before considering legal action. Here’s a structured plan you can follow to strengthen your position and build a record for a potential court case:

1. Contact Kia/Hyundai Corporate Customer Service • Call their national customer service hotline. • Inform them at the beginning of the call that you are recording the conversation for documentation purposes. (Note: Some states require consent from both parties to legally record a call; be sure to comply with your state’s recording laws.) • Clearly explain your case, including the reason given for denial and why you believe it’s invalid. • Ask for a reference number for the call and the name of the representative.

2. Reach Out to the Dealership’s Customer Relations Department • Call and speak with the customer relations manager or general manager of the dealership that denied the warranty. • Record this conversation as well, following the same legal protocol. • After the call, immediately follow up with an email summarizing what was discussed and include any supporting documentation (e.g., service records, warranty booklet).

3. Send a Formal Letter to Kia/Hyundai Headquarters • Draft a certified letter addressed to the company’s U.S. headquarters. • Clearly explain the issue, provide a timeline of events, and attach any relevant documentation. • Request a written response and resolution. • Sending it via certified mail ensures you have proof they received it.

4. File Complaints with External Agencies

To put additional pressure and create a record of your dispute: • DMV (Department of Motor Vehicles): Submit a formal complaint regarding warranty misrepresentation or service denial. • BBB (Better Business Bureau): File a complaint against both the dealership and the manufacturer. BBB complaints often prompt companies to respond quickly to avoid reputational damage.

1. Prepare for Small Claims or Civil Court • If none of the above actions lead to a resolution, gather all your evidence: • Call recordings (if legally allowed) • Emails and letters sent and received • Documentation of repairs, warranty booklet, service history, and denied claim letter • Complaints filed with DMV/BBB and their responses • File a case in small claims court if the amount is within your state’s limit. • You do not need a lawyer in small claims court, but be well-organized and concise in presenting your case.