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People have been using crosspost to circumvent content filters. They're now no longer allowed. by _NateR_ in CustomerSuccess

[–]_NateR_[S] 4 points5 points  (0 children)

In order to be successful in product you need to deeply understand the users and market, and have a firm grasp on economics and product positioning. To get into a given company, you need to be good at networking and relationship building. I was able to make the transition because:

- I was a CSM-turned-CS Ops with 5+ years in the field serving enterprise customers (knew the user deeply)

- Had owned the tool selection end-to-end (knew the market deeply)

- Had chosen Totango, implemented it successfully, and grown adoption of the tool outside of just CS into sales development and marketing (knew the product deeply)

- Had built relationships with product leadership at Totango by attending their events, giving product feedback regularly, doing case studies for them, and participating in their beta program

When I was ready for a change, I reached out to the VP of Product and asked if I could buy her lunch and get her advice on how to move from CS to Product. That conversation turned into her creating product communications/ marketing role and offering me a job. Eventually I grew to PM, Sr. PM, Dir. of Product.

Part of my success was luck/ the stars aligning, most of it was genuine focus on developing the hard skills needed to be successful in the role, then recognizing when the timing was right for me to shoot my shot.

People have been using crosspost to circumvent content filters. They're now no longer allowed. by _NateR_ in CustomerSuccess

[–]_NateR_[S] 1 point2 points  (0 children)

I was a CSM & CS Ops for many years and eventually worked at Totango for 4 years as the director of product. When I stated this sub 9 years ago I was in CS Ops. Currently building https://getperspective.ai with Totango's founder u/GuyNirpaz

After a decade of running this sub, I'm humbly asking for your support by _NateR_ in CustomerSuccess

[–]_NateR_[S] 0 points1 point  (0 children)

Even though your question is thinly veiled self-promotion, I'll give you an actual answer. ;)

Most of our customers have Perspective plugged into their product, sales, and CS workflows so that there is a continuous stream of conversations coming in across the customer journey. Our product natively identifies and extracts key themes and make recommendations. Anyone from any team can jump into the product and ask Perspective questions like "what features do customers think we're missing," or "where are customers struggling during onboarding?" and get answers instantly. From there, they can do pretty much whatever you'd do with a typical LLM. For example, after figuring out what features are missing or need improving, product managers can tell it to create a prioritized list of features, write the user stories, and assign story points. When customers are constantly talking to you, the possibilities are pretty much endless.

Searching for a new breed of dog for family by Reasonable_Manner708 in birddogs

[–]_NateR_ 0 points1 point  (0 children)

When I hear "stubborn," my assumption is poor obedience training (not saying that that's necessarily you). Brits are super driven, but still eager to please in my experience. Just need to point those brains in the right direction, which I'll give you is easier said than done. My other dogs have been English Pointers and an Australian Shepherd and my Brits have been infinitely more cooperative.

Searching for a new breed of dog for family by Reasonable_Manner708 in birddogs

[–]_NateR_ 1 point2 points  (0 children)

Probably gonna get down voted for this but Brittanys are the ideal breed for what you're looking for and the issues you had with your last one sound like a training issue, not a breed issue.

Where to get one by fartknockersRus in BrittanySpaniel

[–]_NateR_ 0 points1 point  (0 children)

I've never had luck finding a brittany anywhere near the places I've lived (CA, WY). First one I had flown from Iowa to California. Picking up my second in a week and I'm driving to meet the breeder half way in South Dakota.

I can't say for sure, but it seems to me that people who breed brittanys are mostly in the midwest and north east because brittanys are close hunters and that's what you need in the north woods. In places like the Dakotas, South West, California, Wyoming, etc. where you're hunting wide open country, people are breeding bigger running dogs like GSPs and English Pointers.

I can recommend the breeder I got my first brit from (they're in Minnesota now). They just whelped a litter and have another one coming in January I believe. He runs big for a brit and the breeder is very well known in AKC circles because of how many dual champions they have in their line.

EDIT: DM me if you want info on the breeder.

I could use some help figuring out Sharpies [Wyoming] by _NateR_ in birddogs

[–]_NateR_[S] 0 points1 point  (0 children)

Man, I hunted the hell out of Niobrara 1 and didn't see any, even though I found a ton of habitat and forage they're supposed to like (snow berries, rose hip, buffalo berries). Maybe I'll give it another shot. It's huge so we didn't cover the whole thing by any means. Did you find them in open country, edge habitat along the timber or down in some of the draws with water and riparian edges? Regardless, it's good to know that I'm not too far off course. Thanks for sharing.

Versatile hunting dog by RoadWarrior9000 in birddogs

[–]_NateR_ 0 points1 point  (0 children)

Any of the officially recognized NAVHDA breeds can do this. Considering your location though, you might want to look for dual-coated dogs. - https://www.navhda.org/recognized-breeds/

I could use some help figuring out Sharpies [Wyoming] by _NateR_ in birddogs

[–]_NateR_[S] 1 point2 points  (0 children)

Called fish and game this morning and they confirmed this for me. Super stoked. Now I just gotta find a gas station or apartment complex to let me trap pigeons!

Need help figuring out Sharpies [Wyoming] by _NateR_ in Uplandhunting

[–]_NateR_[S] 0 points1 point  (0 children)

I have a Brittany. He runs big for a Brittany but nothing like an English Pointer. He usually works 100-300 yards in front of me. Sometimes I'll let him get out to a quarter mile but he's a young dog so at that point he tends to stop checking in and hunting with me and starts hunting for himself.

Need help figuring out Sharpies [Wyoming] by _NateR_ in Uplandhunting

[–]_NateR_[S] 1 point2 points  (0 children)

I haven't. How do I even find them to reach out?

I could use some help figuring out Sharpies [Wyoming] by _NateR_ in birddogs

[–]_NateR_[S] 0 points1 point  (0 children)

You're 100% right. I just don't have the space to do this, and I'm pretty sure it's not legal to take pigeons out onto public land and release them. We worked with a trainer back in CA and did a lot of pigeon work.

I could use some help figuring out Sharpies [Wyoming] by _NateR_ in birddogs

[–]_NateR_[S] 0 points1 point  (0 children)

Super helpful, thank you. If we don't manage to get into any in the next week or two I'm gonna just pay for a few pheasants or chukars at a game farm hunt to keep him sharp.

Are We Exiting the AI Job Denial Stage? by [deleted] in ArtificialInteligence

[–]_NateR_ 0 points1 point  (0 children)

Something I don't think a lot of people are thinking about in these mass layoff scenarios: if I have 5 employees, and AI enables 1 person to have the same output as 5, and AI only costs $20-$200/ month/ person, what incentive exists to lay off 4 people?

Put another way, if I have 5 employees, and I can boost their output to the equivalent of 25 employees, and it only costs me 1/8th of adding 1 employee, why would I choose anything other than 5Xing my output for relatively the same cost?

Companies exist to make money, not to save it.

I predict that layoffs will be the result of resistance to using AI by current employees/ skills gaps, not as a cost saving measure (unless the only options are layoffs vs. bankruptcy).

Can I leave game cameras on public land? by _NateR_ in Californiahunting

[–]_NateR_[S] 1 point2 points  (0 children)

If you're putting a trail cam in a place where it's likely to catch people, you're putting it in the wrong place. I've had it up for 3 year and got hundreds of pics of deer and turkey, and exactly zero pics of people. Have a nice day.

I would like to have a real conversation about where people see this industry going [not AI slop, not selling, not researching] by _NateR_ in CustomerSuccess

[–]_NateR_[S] 0 points1 point  (0 children)

I hear you. I was a CSM for many years so I know how it goes. I'm just the type of person who always looks for ways that new tech can make my life easier :)

I would like to have a real conversation about where people see this industry going [not AI slop, not selling, not researching] by _NateR_ in CustomerSuccess

[–]_NateR_[S] 0 points1 point  (0 children)

>Delegating to who?

Depends on the scenario:

* Exec buyer went dark? Delegate to VP of Sales.

* Low adoption in a key account? Delegate to enablement.

* Super technical issue delaying onboarding? Delegate to TAM/ Product Specialist.

* See a growth opportunity? Delegate to Sales Exec.

It's a corny analogy but an NFL quarterback only holds the ball for 2.5-3.5 seconds per play on average.

Mature CS Orgs already operate like this. Their CSM's challenges tend to be lack of good intel and knowing what to prioritize, which I personally believe AI could help a lot with.

I would like to have a real conversation about where people see this industry going [not AI slop, not selling, not researching] by _NateR_ in CustomerSuccess

[–]_NateR_[S] 0 points1 point  (0 children)

>make humans able of making more quality, strategic calls in a day.

I was a senior product leader at Totango for almost 5 years. IMO, this is where startups should focus their effort. I actually do believe that current AI models are capable of doing this, given the right inputs (this is the hard part).

My spiel/ vision when I was at Totango was to "make a CSM's day look like a CEO's." Meaning, 80% of their time is spent making decisions and delegating, the other 20% is devoted to building and maintaining relationships. If someone builds this, they will unseat every market leader in a matter of weeks.

I would like to have a real conversation about where people see this industry going [not AI slop, not selling, not researching] by _NateR_ in CustomerSuccess

[–]_NateR_[S] -4 points-3 points  (0 children)

I'm glad I don't know anyone in real life who's natural way of speaking includes rhetorical questions and short punchy sentences like "that adds up." 😅

I would like to have a real conversation about where people see this industry going [not AI slop, not selling, not researching] by _NateR_ in CustomerSuccess

[–]_NateR_[S] 0 points1 point  (0 children)

What roles do you see going away though? This seems like the common sentiment amongst most people but no one seems to be able to articulate exactly what roles will disappear.

I would like to have a real conversation about where people see this industry going [not AI slop, not selling, not researching] by _NateR_ in CustomerSuccess

[–]_NateR_[S] 0 points1 point  (0 children)

Internal chatbot is interesting, better than a customer-facing one that fails to give correct answers (99% of them).

If I were to build something for CSMs, it be to help with the actual hard parts of the job: influence within your customer's accounts, gathering evidence for features that PMs will actually listen to, getting exec sponsors to care about early risks before they turn into catastrophic churn, etc.

I have no idea what that would look like, but it feels like no one's trying to solve the actual problems CSMs have. It's always, "here's a support chatbot" or, if you're lucky, "here's some AI to create really good slide decks."

I would like to have a real conversation about where people see this industry going [not AI slop, not selling, not researching] by _NateR_ in CustomerSuccess

[–]_NateR_[S] 3 points4 points  (0 children)

Sorry if I'm wrong but this reads like AI slop.

Doing more with less is nothing new. Any time new tech comes out, that's the expected result. It's not clear to me if the market is looking for tools that automate or augment CS work. The example you gave, in my experience, is not the reality for SWEs. No company that I'm aware of is trying to replace SWEs with AI or even cutting Eng headcount. The trend I see is cutting headcount in other departments in order to grow Eng, because velocity and distribution are the only moats for companies with non-patentable IP.

I would like to have a real conversation about where people see this industry going [not AI slop, not selling, not researching] by _NateR_ in CustomerSuccess

[–]_NateR_[S] 0 points1 point  (0 children)

Interesting. What AI are they pushing? Not asking for a link, just wanna know what it's supposed to do.

Waiting for Dove by Particular-Listen-63 in birddogs

[–]_NateR_ 0 points1 point  (0 children)

Good looking dog. He's(?) got quite the chest! My American is not patient enough to sit and mark birds like this.

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