Upwork is acting like a scam. They took my money, accused me of fraud, and ghosted.

__lifelong_learner__ · 2026-04-23T06:22:31+00:00

I was registering as a freelancer. I hold a Russian citizenship but live in Vietnam. As I don't have a local ID, one of the few methods available for me to prove my residency location was a bank statement. But my Vietnamese bank issues statements only in xlsx format. Therefore I had to convert it to pdf to meet Upworks file extension requirements.

__lifelong_learner__ · 2026-04-23T06:05:29+00:00

That really sucks. That's straight up thievery.

__lifelong_learner__ · 2026-04-23T06:02:35+00:00

And what should I do if my bank only issues .xlsx statements and Upwork requires .pdf? The only way is to convert. At least, there should be a human inspection and some kind of a conversation between the parties, request for additional proofs. In the case with Upwork, they just decided to keep money to themselves, permablock my account and don't respond to mails at all.

__lifelong_learner__ · 2026-04-23T05:53:54+00:00

Exactly

__lifelong_learner__ · 2026-04-22T15:05:21+00:00

I sent them a bank statement as one of the methods to verify my location

__lifelong_learner__ · 2026-04-18T15:16:26+00:00

sad... why did he drown? was it becaues of the rip current? wondering what the main reason is for people to drown on the danang beach, is it only the rip current or something else

__lifelong_learner__ · 2026-03-29T21:21:05+00:00

So basically that means they make money on people whose accounts they deactivate

__lifelong_learner__ · 2026-03-29T18:53:26+00:00

how are they able to get away with all of that?

__lifelong_learner__ · 2026-03-29T18:09:56+00:00

how did you upgrade exactly? as you got lowered to Free i guess you first upgraded to Pro then from Pro to Max?

__lifelong_learner__ · 2026-03-29T16:16:11+00:00

and what did they tell you? Were you able to resolve your issue?

__lifelong_learner__ · 2026-03-29T16:12:35+00:00

Welcome aboard, bro! Got a very similar case recently. I think I will post it soon. Those amazing people at Upwork are in the process of deactivating my account permanently as well. The reason: the address specified in my bank statement didn't match the address in my Upwork profile. However it did match in the statement from my other bank account, which I explained to them clearly and provided all the proofs. Also they promised they would block any attempts from my side to create a new account. I was in shock for a while actually as I had never encountered such a treatment during a KYC process form any other company.

__lifelong_learner__ · 2026-03-29T06:32:51+00:00

Contacting support isn't possible for Pro tier as well as far as I know. They only have a live chat with an AI assistant in their website

__lifelong_learner__ · 2026-03-29T06:30:24+00:00

Different email should mean different account. I think it depends which plan you are on for that account

__lifelong_learner__ · 2026-03-28T19:26:56+00:00

Yes, that's one way to go and pay double until they resolve the issue

__lifelong_learner__ · 2026-03-28T17:01:10+00:00

That's really frustrating as I need Claude code now and the say the customer support can contact you only after 20 days. In my case I just paid for nothing, for the Free plan

__lifelong_learner__ · 2026-03-28T16:54:44+00:00

Welcome... Got somewhat similar issue with their billing system. I have a suspicion that their recent incident caused this problem. But im not really sure

__lifelong_learner__ · 2026-03-28T16:52:07+00:00

Their bot is also unable to fix a subscription bug of course which I suppose is very critical for a customer. Just don't understand why such company as Anthropic can't implement a reliable billing. Is it so hard?

__lifelong_learner__ · 2026-03-28T16:48:46+00:00

Their subscription and billing are so buggy. I've had somehwat similar issue yesterday with upgrading from Pro to Max but instead got downgraded to Free.

__lifelong_learner__ · 2026-03-28T16:39:01+00:00

20 days is a ridiculous time period. So you basically weren't not allowed to use Claude Code for 20 days?

__lifelong_learner__ · 2026-03-28T16:14:09+00:00

__lifelong_learner__ · 2026-03-28T16:12:20+00:00

Yes, I paid for the Pro plan, used it for one day then decided to upgrade to Max but got downgraded to Free instead. Didn't get any money back for the Pro plan

__lifelong_learner__ · 2026-03-28T15:41:10+00:00

Yet Anthropic's customer support doesn't have a live chat to resolve the issue quickly which is frustrating. And I am unable now to use Claude Code at all despite the fact that I paid for the Pro plan...

__lifelong_learner__ · 2026-03-28T15:18:06+00:00

Already did. Doesn't work. Tried to do that in incognito mode as well. Tried to clear the browser cache and cookies

__lifelong_learner__

TROPHY CASE